Journey Analytics

Intro

• What's new in Journey Analytics
• Why Acoustic Journey Analytics?
• Scenario: Identify cart abandoners and re-engage them
• Unleash the power of Acoustic Analytics

Get started

• Key concepts
• Supported browsers
• Log in to Acoustic Analytics
• Access other Acoustic Analytics applications
• Provide feedback
• Changes to the navigation menu in this release and in earlier releases

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Reports and dashboards

• Analyze dashboard data
• Analyze a journey report
• The differences between the path views
• Channel icons
• Analyze data in the expanded view
• The difference between Unique Visitors in Journey Analytics and Visitors in Digital Analytics

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Use cases

• Use case scenario: Analyze paths that led to a cart purchase
• Use case scenario: Analyze journey patterns to drive high-value sales

Configure

• Configuration settings for Tealeaf and Digital Analytics
• Configure time zones in Acoustic Journey Analytics
• Create a journey report
• Set the default number of top journeys
• Set up top path trends
• Customize journey stages

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Administration

• Admins: Adding users and roles
• Confirm the user's Journey Analytics and Digital Analytics accounts are linked
• Track usage in Acoustic Journey Analytics
• Filter events from multiple publishers
• Share journey paths with other users
• Manage journey stages reports

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Reference

• Event requirements for journey reporting