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Retrieving an Expired session



  • Hi Lynn, I don't believe there is a way to retrieve a session once you are passed the expiration date.  Going forward you may want to leverage Session Data Export if there are sessions you may want to save past the expiration date.  Happy to help if you have questions on how to do that, you do need the Session Data Export option in your license agreement.   Thanks, Steven Perry - Pereion Solutions

  • Aswegan,

    I would encourage you to log a support ticket at so that we can look into the specific details of your organization's session retention and session archiving.

  • Understood, Thank you.  This particular issue was not reported to CSIU until after the session period had already expired.  

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