Retrieving an Expired session

Follow

Aswegan Lynn

• September 20, 2022 11:26

I am trying to locate a online session from July 2022.  The session has exceeded the 45 day window and is no longer available to search.  Is there still a way that this session can be retrieved or has it been completely wiped?

0

• 

  Steven Perry

  • September 20, 2022 12:02

  Hi Lynn, I don't believe there is a way to retrieve a session once you are passed the expiration date.  Going forward you may want to leverage Session Data Export if there are sessions you may want to save past the expiration date.  Happy to help if you have questions on how to do that, you do need the Session Data Export option in your license agreement.   Thanks, Steven Perry - Pereion Solutions

  1

  Comment actions Permalink
• 

  John Katic

  • September 20, 2022 12:03

  Aswegan,

  I would encourage you to log a support ticket at https://support.goacoustic.com so that we can look into the specific details of your organization's session retention and session archiving.

  1

  Comment actions Permalink
• 

  Aswegan Lynn

  • September 20, 2022 12:59

  Understood, Thank you.  This particular issue was not reported to CSIU until after the session period had already expired.  

  0

  Comment actions Permalink

Please sign in to leave a comment.