New composer shrinking emails in outlook for mac

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Sam Peasley

• October 24, 2022 13:32

It seems on the latest version of Outlook for Mac, Acoustic templates that are using the composer tool get shrunk into a very narrow column. This seems to be happening only the the Outlook for Mac when the "new outlook" experience is enabled. Is anyone else experiencing this?

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  Mario Pereira

  • October 26, 2022 20:14

  Yes, I am seeing this as well. If I custom code an email it doesn't do it. Just emails using Acoustic's composer tool. It seems to be a problem with the composer tool because it doesn't happen when I hand code emails. Is there a ticket we can open for this?

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  Sam Peasley

  • October 28, 2022 12:57

  Thanks, Mario. I do have a ticket but it hasn't been updated in a week,

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  Mario Pereira

  • October 31, 2022 12:05

  I also created a ticket Sam, I heard that they were working on it - but then nothing. Odd thing is that the usual company email that we send out and gets squished - didn't come in squished today. Not sure if they changed anything, but will keep an eye on it.

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  Sam Peasley

  • October 31, 2022 13:08

  It looks good for me this morning too. So odd! Looks like it's fixed. 

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  Steven Craine

  • March 09, 2023 19:51

  I am still having this issue as of 3/9/23!
  
  Is this still happening for others?

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  Sam Peasley

  • March 09, 2023 19:55

  Yes, this is still happening to us, but only at a specific browser width. It appears to fix itself once the applications width is set wider.

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