This session emphasizes the importance of ongoing listening to the voice of the customer for continuous website improvement. Gain a comprehensive understanding of how you can use Tealeaf to leverage customer feedback and optimize their website effectively, leading to improved user experience and business outcomes. In this session, you will:
- Understand the importance of the Voice of the Customer (VoC) in website optimization
- Learn how to track feedback from in-house and 3rd-party VoC solutions in Tealeaf
- Learn how to analyze customer feedback in Tealeaf to identify issues and develop strategies from customer insights
Watch the recording of the session
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