Code of Conduct

We support an open and friendly environment in our community. We ask you to be respectful of one another, act with good intentions, and use good judgement. You are responsible for your own actions while participating in this community.  

Below, we outline some common Do’s and Don’ts related to our community. Please read this carefully to ensure you do not violate the Code of Conduct. 

Do: 

• Use appropriate tone and language for a professional environment. 
• Share your knowledge, including best practices, tips, and lessons learned. 
• Ask for help and help others. 

Do Not: 

• Post or link to information that is deceptive, fraudulent, threatening, libelous, harassing, or hateful.  
• Post or link to offensive or inappropriate content or content intended to be inflammatory.  
• Post or link to content that promotes or encourages illegal activities.  
• Post or link to viruses, bots, worms, trojan horses, or other malicious software, or utilize the community to post, link to, generate, distribute, or promote any kind of spam.  
• Post or link to content that violates any intellectual property rights (including copyright, patent, trademark, publicity, moral, and other property, or proprietary rights) or which you do not have the right to post or link to.
  
• You may link to other community content or publicly available documentation if appropriately attributed and relevant. 
• Post or link to content that violates any person’s privacy rights.  
• Post or link to confidential information of Acoustic, its partners, affiliates, vendors, or any third party.  
• Misrepresent yourself, lie about your identity or affiliation, or falsely imply any association or sponsorship by Acoustic. 
• Solicit community members for any commercial purpose. 
  
• If relevant to the discussion, you may provide a link to approved apps. Do not solicit community members to interact with you outside of the community to obtain support. 
  
• Spam the community with advertisements or self-promotion. 
  
• Official partners may recommend their app or solution in the community or a relevant community discussion where it provides a solution to the customer’s question.  
  
• Write Community tips or other posts with the purpose of promoting or soliciting users for your app or integration.   
• Solicit community members for their personal information or contact information for any reason.   
• Advise other community members to contact Support unless they are posting about a bug or billing issue.  
• Post or link to content that disparages Acoustic, its vendors, partners, or affiliates.  
• Post your contact information or email address in the community. This is a publicly visible forum, so we ask you to refrain from sharing this information for your own safety.  
• Provide inaccurate answers to questions. If you don’t know the answer, it’s better not to comment. 
  

Acoustic reserves the right to immediately remove any posts that do not conform to our Community Code of Conduct, without warning. We also reserve the right to temporarily or permanently suspend or bar a user who violates the Community Code of Conduct.