Replay not working - No data to display

firstName lastName

April 14, 2020 15:09

Since morning I am facing issues with replay it's showing 'No data to display'.

Here is the Tealeaf session:

https://tealeaf-us-2.goacoustic.com/webapp/home#/session-replay-timeline?org=506879170-503764298&sid=99083595980277397187685420316715_20200413092025&tltsid=99083595980277397187685420316715&saved=false&reportName=Report&appKey=7d868a34ce244d95b1f13cf42e805aff

If I refresh the link again, it's showing the actual page.

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2 comments

John Katic

April 14, 2020 15:38
Nandakishore I took a look at your session just now. Overall the pages look fine. I can see the customer's interaction. If you are not seeing it, the next step would be to ask you to go to support.goacoustic.com and create a support ticket and we can diagnose what is going on for you.
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Hari Pankajakishan

April 14, 2020 15:42

Edited
firstName lastName

Below is the link on how to open a support case in case if you have not opened a case before:

https://help.goacoustic.com/hc/en-us/articles/360045577553-Open-a-support-case-April-1-and-beyond-
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