Why customer experience is a team sport

Everyone is customer obsessed and building innovative strategies and programs to provide customers with the best experience possible. However, customers continue to claim that they aren't satisfied with their experiences. Why?

Because customer insights aren't shared across the enterprise. We don't know why a customer has a bad experience and even worse, sometimes we don't even realize our customers have had a bad experience. 

In our upcoming webinar with Forrester Research, we plan to discuss how marketers, analytics and CX professionals need to leverage customer insights to identify and address struggles and behavioral changes in their customers and save huge amounts of revenue every day. 

Invite your marketing, analytics, IT, developer, and CX colleague to this webinar so you can start brainstorming how to best optimize your Analytics solution across the enterprise. And provide exceptional experiences quicker. 

Register now to join the conversation on June 11, 10am US ET.