Email Health Spam Score

Comments

12 comments

  • Laurien Hoving

    HI, 

    We are experiencing the same problems,  and we need to send this mailing out asap. 

    Would be great if someone can look at this.

    Best, Laurien

     

     

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  • Mark Morin

    Perhaps this is related to the changes of Acoustic IP addresses (see service notification sent by email). Or your organization may have made changes to your DNS settings recently? Changed servers, etc.

    The no rDNS means there is no valid reverse DNS PTR record for the sending domaine. You should take a look at your DNS settings to make sure nothing was missed.

    According to Return Path "A pointer (PTR) record is a type of Domain Name System (DNS) record that resolves an IP address to a domain or host name, unlike an A record which points a domain name to an IP address.
    PTR records are used for the reverse DNS lookup. Using the IP address, you can get the associated domain or host name. An A record should exist for every PTR record."

    I hope this helps

     

     

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  • Hari Pankajakishan

    Hello,


    The message should read “Font too small to read, no rDNS”. The wording “DNS” at the beginning of the message is getting fixed tonight.
    Customers legitimately have the small font in their template which triggers the message "Font too small to read, no rDNS". Please make sure all font sizes in your template is larger than 5 px.

    This warning is legit and an opportunity for customers to possibly improve the deliverability by increase the font size. I hope this helps.

    Thanks
    Hari

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  • Dawn Smoot

    Hi Hari,

    Thanks Hari, I could understand this message if our font sizes were indeed that small, however the smallest font size used in our emais is 12 pt. This was the first think I investigated when this message occurred. 

     

    Dawn

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  • Hari Pankajakishan

    Hi Dawn

    I see that you opened a case for this issue. When we looked at this same issue for a different customer, we observed the font size=1px in a div tag for spacing. So it's not perhaps in the actual font in the email. I can see why you are still getting the warning and probably there is a chance that HTML might have some font defined as small. If we can get the HTML that you are using, we can take a look and help identify the root cause.

    Thanks
    Hari

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  • Kerry Costello

    Hi Dawn / Hari. I have started having the same problem. The error started from one day to the next with my having made no changes to the template I was using.

    Dawn, have you had it resolved yet?

    Hari, the DNS at the beginning of the message remains as of today.

     

     

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  • Hari Pankajakishan

    Hi Kerry and Dawn

    The fix got delayed as QA need some more time for testing. I will keep this thread updated once the fix is in. The fix is to just remove the word "DNS" from the error message.  But the error message is legit i.e)  Font too small to read, no rDNS. 

    If you get this error, please do the following:

    1) Make sure your font size is greater than 5 pt.

    2) If you are not able to find the smaller font in the template, please open a support case and attach the HTML that you are using. Support team will be able to find out if there is any other small font defined in your HTML file.

    I hope this helps.

    Thanks

    Hari

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  • Loren Degel

    Hi Hari,

    Thanks for your feedback, we've been following this post as almost all of our clients experience this issue. 

    I developed several html templates and use "font-size:0px" for 2 reasons, as I assume multiple of my colleagues will do:

    - as a hidden preheader text;

    - as a outlook hack to fix inline-block issues.

     

    I assume this is triggering the warning, and it will keep triggering this in the future. So my question is here: is this a genuine spam warning, so should we take this into account? And do you have any suggestions how?


    Fyi: According to Acoustic support we can completely ignore the warning, they say it's a "false negative".

     

    Thanks!

    Loren

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  • Erinne Mejia

    As Hari mentioned we will continue to allow the spam check look for the "Font too small" error because it is a legitimate rule for spam when you have a font declared smaller than 5px. That said, this spam check is meant to be conservative and what we are finding is exactly what Loren mentioned is that this font-size:0px or 1px is in a div tag and a fix for outlook. If you have that in your template yes you can ignore this rule. The spirit of the spam check is to potentially raise flags before there is an issue.

    The reality is ISPs (gmail, yahoo etc) are ever changing what they determine to be spam. More and more they rely on engagement rather than content. However, they don't share those rules with us for good reason. They are trying to protect their recipients. We do know however that small fonts in email can be considered spam so will keep the warning as an opportunity to ensure we provide adequate warning before a message is sent rather than have our customers encounter deliverability issues.

    Given that this fix for outlook is rather commonly used in div tags or in other places besides the actual text of an email and you aren't seeing a spike in soft bounces or a dip in open rates, it's safe to assume that you can ignore this rule.

    Regards,

    Erinne

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  • Linh Hoang

    Hi Hari,

    Thanks for the update. Apart from the small font, one of my client also has this error message "ENT_DOMAINS From and EnvelopeFrom 2nd level mail". I search for the answer however couldn't find it. 

    Can you please advise on this error and how to fix?

    Regards,

    Linh Hoang

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  • firstName lastName

    Hello, I need to send out 2 mailings ASAP and the SPAM indicator is in orange. Can somebody please check our HTML? a.bos@sevenstar.nl Thank you

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  • Hari Pankajakishan

    Hello, 

    Please open a support case for the errors or any questions related to this. A Support agent will work with you directly to resolve. Unfortunately, we will not be able to resolve these issues in the forum.

    Thanks for your understanding.

    Regards

    Hari

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