Action Required by June 30 for Acoustic URL Changes

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James Madison

• June 19, 2020 19:11

Throughout 2020, Acoustic is providing a streamlined user experience, including updates to how users access and integrate with Acoustic products. Acoustic is transitioning URLs for all Acoustic products to Acoustic-branded domains. 

What do you need to do?

As we shared with you in our previous messages, action may be required by June 30.

Customers and partners who have implemented API integrations, automations via (S)FTP, web tracking or conversion codes, or who have embedded Acoustic product SDKs within their applications will need to:

1. Review this webpage containing the full list of URL changes: https://acoustic.com/standardized-acoustic-urls/
2. In the page above, identify any Acoustic product “Original URLs” (such as ibmmarketingcloud.com) used in API or (S)FTP integrations, web tracking codes or conversion codes, as well as any Acoustic product SDKs referenced in web or mobile applications.
3. For each identified “Original URL,” implement changes within your integrated processes or applications to point to the “New URL” no later than the “Original URL End-of-Life” date.

If you have questions, please find additional resources here, visit our help center, or reach out to the Acoustic team.

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  Gabrielle McCarthy

  • July 12, 2020 00:02

  Hi team

  How do you contact support for this issue from Australia? is there a local call line or email?

  We have followed all information and still cannot integrate form FTP.

  Regards

  Gabrielle

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  Sammy Chow

  • July 12, 2020 02:43

  Hi Gabrielle,
  Our support team is ready to help, we’ll need to understand what actions you have taken so far and the current symptoms. Please visit our support portal at support.goacoustic.com to open a case.

  Thank you

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