Get Ready for Acoustic ID with Exchange

Acoustic ID is a unified credential that streamlines your access to Exchange and all other Acoustic products, including the Help Center, Support, Learning Academy and other services. Our goal is to give you a seamless identity that’s both secure and efficient.

On Saturday, August 15, Acoustic ID will replace IBMid. There will be a short period of downtime mode on Saturday morning Eastern Daylight Time (EDT). 

All Exchange users with an IBMid already have an Acoustic ID created with the same username, though you must activate your Acoustic ID from the "Welcome to Acoustic" email.

Pro Tips!

What do you need to make sure you have access?

You may have already activated your account. If you haven’t, don't worry. We are going to resend a "Welcome to Acoustic ID" activation email on Thursday, August 13th. 

The activation link in these emails is valid for 7 days. All you need to do is click the activation link and set up your password.

Follow these 4 easy steps to activate your Acoustic ID:

1. Look for an email with the subject line "Welcome to Acoustic!" or from the sender noreply@acoustic.com. Here's what it looks like:
   
   
2. Click the "Activate Account" link.
3. Set up your password and security question.
4. Log in.

 Note: The activation link is only valid for 7 days.

I manage access for my team - what if my team has new users, or if I need to check the status of existing users? 

Product Admins will have a new view to manage their users through My Acoustic.  You'll view your Profile, Subscriptions, and other users within your Subscriptions.

For more help and info, check out our help article here: https://help.goacoustic.com/hc/en-us/articles/360045259394-Manage-Acoustic-users