Get Ready for Acoustic ID

Acoustic ID is a unified credential that streamlines your access to all Acoustic products, including the Help Center, Support, Learning Academy and other services. Our goal is to give you a seamless identity that’s both secure and efficient.

On September 25, Acoustic ID will replace IBMid. There will be a short period of downtime mode on Saturday morning Eastern Daylight Time (EDT). 

What do you need to make sure you have access?

You may have already activated your account. If you haven’t, don't worry. We are going to resend a "Welcome to Acoustic ID" activation email prior to the transition.

The activation link in these emails is valid for 7 days. All you need to do is click the activation link and set up your password.

Follow these 4 easy steps to activate your Acoustic ID:

1. Look for an email with the subject line "Welcome to Acoustic!" or from the sender noreply@acoustic.com. Here's what it looks like:
   
   
   
2. Click the "Activate account" link.
3. Set up your password and security question.
4. Log in.

 Note: The activation link is only valid for 7 days.

I manage access for my team - what if my team has new users, or if I need to check the status of existing users? 

New users need to create an Acoustic ID and link it to their Campaign credentials. For now, the same rules apply for Campaign users as with IBMid.

Learn more about managing Acoustic users