Queries won't save AND support link leads to 404 page.

enberry enberry

• votes 0 5 comments 5

I'm trying to create a query within Acoustic and it will not save. I have tried several browsers to ensure it isn't on my end.

I decided to contact Acoustic support but the support links all lead to an Error 404 page.

http://support.goacoustic.com/

https://www.acoustic.com/restricted-access?ErrorCode=5&ErrorDescription=Unable+to+create+user&ErrorDetails=Federation+ID+of+returned+user+did+not+match

 

Help?

 

- Nathan B.

Comments

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• Official comment

  

  Kristina Maultsby

  We reached out to our support team to take a look at your support portal permissions. Can you try to access https://support.goacoustic.com again?
• 

  Laura Flint

  Hi Nathan

  Can you go to https://help.goacoustic.com/hc/en-us and navigate to lower left hand side, and click on “open a support case or chat.

  votes 0
• 

  enberry enberry

  Hi Laura.

  I have already tried that and ended up on the error 404 page rather than being directed to the support page.

  Thanks!

  votes 0
• 

  enberry enberry

  I called a number provided by our account rep and a ticket has been opened for me. 

  votes 0
• 

  enberry enberry

  Kristina Maultsby and Laura Flint I can now access the support site! Thank you for your assistance with this.

   

  Sachin Gaikwad is helping me through an email ticket to assist with the query issue.

  Blessings!

  votes 1

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