Tealeaf Capture Server not capturing data

Hello everyone,

We have a Tealeaf installation, that since a few days ago has started throwing the following exception and is not collecting session information:

Event Total STC sessions
Alert Session Count is Zero (Session collection is down check PCA)
Threshold 1
Last Value 0
Threshold Type Negative
Generated At Monday, May 23, 2022 14:50
Report Period Monday, May 23, 2022 14:50

Looking at the Capture Server, it looks like the Tealeaf-PCA Service is up and running already, but somehow traffic is not being captured.

We do see the following error in the logs:

pipelined[29902]: TLQueue: Capacity: 51200 entries, 51200 blocks, 104857600 bytes

Is this the root of the problem? If so how do we clear TLQueue? Are there any official steps for clearing the queues?

Looking for any ideas to try and fix this issue. Please suggest.

Thanks!

Daniel Carter

May 24, 2022 09:09

Hi Pedram! Could you please open a support case so our team can assist you?
https://acoustic.force.com/CustomerCommunity/s/

Pedram Soheil

May 24, 2022 13:55

Hi Daniel,

Unfortunately I don't have a support login on your Salesforce system. Is there a way you can give me some pointers here?

Aaron Gregory

May 25, 2022 17:32

Pedram, the login you used for this community is the same login for the support portal. What happens when you access the following link? You should be able to login using your Acoustic ID. https://support.goacoustic.com/

Tealeaf Capture Server not capturing data

Comments

Don't see what you are looking for?