Tealeaf Capture Server not capturing data

Pedram Soheil

• votes 0 3 comments 3

Hello everyone,

We have a Tealeaf installation, that since a few days ago has started throwing the following exception and is not collecting session information: 

Event     Total STC sessions
Alert     Session Count is Zero (Session collection is down check PCA)
Threshold     1
Last Value     0
Threshold Type     Negative
Generated At     Monday, May 23, 2022 14:50
Report Period     Monday, May 23, 2022 14:50

Looking at the Capture Server, it looks like the Tealeaf-PCA Service is up and running already, but somehow traffic is not being captured. 

We do see the following error in the logs: 

pipelined[29902]: TLQueue: Capacity: 51200 entries, 51200 blocks, 104857600 bytes

Is this the root of the problem? If so how do we clear TLQueue? Are there any official steps for clearing the queues? 

Looking for any ideas to try and fix this issue. Please suggest. 

Thanks!

Comments

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• 

  Dan Carter

  Hi Pedram! Could you please open a support case so our team can assist you?
  https://acoustic.force.com/CustomerCommunity/s/

   

  votes 0
• 

  Pedram Soheil

  Hi Daniel,

  Unfortunately I don't have a support login on your Salesforce system. Is there a way you can give me some pointers here? 

  Thanks!

  votes 0
• 

  Aaron Gregory

  Pedram, the login you used for this community is the same login for the support portal.  What happens when you access the following link?  You should be able to login using your Acoustic ID.  https://support.goacoustic.com/ 

  votes 0

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