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Welcome to the Acoustic Community

Aleksandra Pettke

vILT Session: Discover Performance Channel Dashboards in Insights!

Acoustic Academy wants to invite you to the vILT: Title: Discover Performance Channel Dashboards in Insights! Date/Time: Tuesday, December 5, 2023; 10am ET Register HERE! In these sessions, our...
Aleksandra Pettke

e-Learning course: SMS Channel Dashboard

Hello! We recently published a new training course in Acoustic Academy: Introduction The SMS Channel Dashboard in Acoustic Connect provides an in-depth view of how your SMS campaigns are performing...
Mason Davis

eLearning Course: Acoustic Connect - Introduction & Quick Start

Hello! We recently published a new training course in Acoustic Academy.  COURSE DESCRIPTION Introduction An introductory Quick Start course for new users. The course is built for the experience of ...
Rainu Climaco

e-Learning course: Insights Overview

Hello! We recently published a new training course in Acoustic Academy: COURSE DESCRIPTION Introduction Insights showcases a selection of dashboards and reports that provide visibility into your cu...
Filip Ziolkowski

vILT session "Ask the Experts: Eventing Part 2"

Continuing the exploration of events in Tealeaf, our experts covered the realm of events and dimensions. They addressed 7 pivotal questions selected in advance, drawing upon their extensive ex...
Rainu Climaco

e-Learning course: WhatsApp Channel Dashboard

Hello! We recently published a new training course in Acoustic Academy: COURSE DESCRIPTION Introduction The WhatsApp Channel Dashboard in Acoustic Connect provides an in-depth view of how your What...
Meetal Patel

Join us on October 19 to hear about Acoustic's Latest Enhancements

Attend our upcoming virtual event on October 19, Acoustic's Latest Enhancements: Elevating Your Marketing Strategy, for a review of Acoustic's latest innovations, designed with your needs in mind. ...
Rainu Climaco

e-Learning course: Email Channel Dashboard

Hello! We recently published a new training course in Acoustic Academy: COURSE DESCRIPTION Introduction The Email Channel Dashboard in Acoustic Connect provides an in-depth view of how your email c...
Meetal Patel

Product Update - Introducing Acoustic's Latest Innovations

At Acoustic, we are committed to our customers’ success. Our goal is to provide you with tools and capabilities designed to make your life easier and your marketing efforts even more effective. We'...
Filip Ziolkowski

vILT session "Ask the Experts: Eventing"

During this session, you will dive into 7 critical Eventing questions, get diverse insights, and ask your own questions! View the recording: https://learn.goacoustic.com/learn/course/483/session/23...
Rainu Climaco

e-Learning course: Executive Dashboard

Hello! We recently published a new training course in Acoustic Academy: Course Description Introduction The Executive Dashboard in Acoustic Connect provides a comprehensive overview of your essenti...
Meetal Patel

Go Beyond Opens and Clicks: See Acoustic Connect in Action!

At the end of May 2023, Acoustic announced a new product, Acoustic Connect℠, a first-of-its-kind, intent-based, multichannel marketing platform. It’s a single platform bringing together multichanne...
Aaron Gregory

Can Tealeaf Plant Trees?

Yes! Thanks to our climate positive action partnership with Our Forest, Tealeaf can automatically plant a tree whenever a user registers, checks out, or completes an activity on your website or mob...
Filip Ziolkowski

vILT session "How to recover lost customers with Tealeaf and Campaign - Deep-dive into the Event Configuration"

In this vILT, our subject matter expert will show you deep-dive into the Tealeaf event configuration so you can apply it as well and take full advantage of the Acoustic products. See the session r...
John Katic

"Account not found" Message Logging into Tealeaf

Symptom: Logging into Tealeaf the first time a user may see the following message.  "We could not find an account for the login credentials you entered.  Re-enter your credentials and try again.  I...
Filip Ziolkowski

e-Learning course: Dimensions and Dimension Groups (Tealeaf SaaS)

Introduction This course is focused on a deep dive into Dimensions & Dimension Groups. Learn about the difference between dimensions and dimension groups, what their purpose and definition is, and...
Filip Ziolkowski

vILT session "Planning for New Events"

We're excited to invite you to a 45-minute virtual instructor-led training (vILT) on "Planning for New Events" with our Tealeaf Product Expert. During this session, you'll learn about the 7 St...
Filip Ziolkowski

vILT session "Tealeaf Before and After Release: a Guide to Using Tealeaf as Part of Your Release Cycle"

Learn how to utilize Tealeaf as QA tool during your release cycle. This Academy LIVE session will review data comparison - before and after a release, and cover best practices in managing Tealeaf d...
Filip Ziolkowski

vILT session "How to recover lost customers with Tealeaf and Campaign?"

Our product expert will show how to recover lost customers with Tealeaf and Campaign. You will learn about the process, so you can take full advantage of your Acoustic products.See the session reco...
Filip Ziolkowski

e-Learning course: Session Attributes (Tealeaf SaaS)

Introduction This course is focused on a deep dive into Session Attributes. You will understand the logic behind them and what they are. You will learn about the configuration and testing of vari...
Filip Ziolkowski

vILT session "Fraud detection in Tealeaf SaaS"

Fraudulent activity can sometimes be difficult to spot, especially when occurring on a smaller scale. In this session, our Product Expert will provide insights and cover best practices on how you c...
Enrique Merino Bodes

TeaLeaf Replay Server High CPU consumption

Hi, We have noticed that the TeaLeaf Replay Server process is consuming high CPU usage on our server, causing system instability and affecting other TEALEAF services.   Can anyone know why this is...
Filip Ziolkowski

vILT session "Building Effective Dashboards in Tealeaf"

Building Effective Dashboards in TealeafDate/Time: Tuesday, October 25, 2022; 10am EDTRegistration: https://learn.goacoustic.com/lms/index.php?r=site/sso&sso_type=saml&id_course=394 Details: In thi...
Filip Ziolkowski

e-Learning course: Step Attributes (Tealeaf SaaS)

Introduction This course is focused on a deep dive into Step Attributes. You will understand the logic behind them and what they are. You will learn about the configuration and testing of various ...
Filip Ziolkowski

e-Learning course: Hit Attributes (Tealeaf SaaS)

Introduction This course is focused on a deep dive into Hit Attributes. You will understand the logic behind them and what they are. You will learn about the configuration and testing of various t...
Aswegan Lynn

Retrieving an Expired session

I am trying to locate a online session from July 2022.  The session has exceeded the 45 day window and is no longer available to search.  Is there still a way that this session can be retrieved or ...
Christopher Bajgier

Deep linking to session replay with TLTSID

I have a dataset of interactions with my website that has the TLTSID available. I'd like to use my BI software to present a link, using that TLTSID, that will take the viewer directly to the Tealea...
Pedram Soheil

Tealeaf Capture Server not capturing data

Hello everyone, We have a Tealeaf installation, that since a few days ago has started throwing the following exception and is not collecting session information:  Event     Total STC sessionsAlert...