Acoustic Tealeaf helps you capture and manage each visitor interaction on your website or mobile application. You can replay the visitor sessions to analyze and understand customer interactions and experiences. Getting started with Tealeaf analytics is quick and easy.
Create an application in Tealeaf
You must have an Administrator user role assigned to you to add and configure your website and application with Tealeaf.
- Log into Acoustic Tealeaf as an Administrator and click your User profile from the menu bar and select Admin.
- On the Admin page, click the Applications tab.
- Click the "+" sign and create an application.
Select False as Disable data collection to collect data for this application. If you select True, customer data is not collected.
Your application is added, and an Application key is generated.
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Add the SDK
- From the React Native tab > Add the SDK section, copy and run the provided command to install the Tealeaf SDK package.
- Our iOS Native SDK is provided through CocoaPods, and you must add it to the iOS project via pod install or pod update.
- Update your Podfile to use the correct iOS version with platform: ios, '12.0' (or greater).
- Then copy and run the code provided for npx or shell. It is customized with the Application key generated when you added the application in the previous steps and the base URL for your application.
Integrate React Native to capture screen tracking
Copy the React navigation version 5 or the Without React navigation code and add it to the App.js file to correctly capture screen tracking.
Replay a visitor session
Replay provides a multi-dimensional view of visitor sessions. Replaying a session allows you to watch the session exactly as a user experienced it. Watch a session and see where a user repeatedly clicked and didn't get the expected result or see where a user entered a promo code during checkout but got an error.
- From the main navigation menu, click Session search.
- Find the session you want to replay by using keywords or selecting categories.
- From the list of sessions displayed, click the Play button next to the session you want to replay.