Tealeaf SaaS

Intro

• What's new in Tealeaf
• Why Tealeaf?
• Workflows for managing your visitor's online experience
• Data flow and capture in Tealeaf
• Set your preferences

Get started

• Get up and running as an analyst with these key product features
• Configure the capture methodology
• Copy native and hybrid application images to the replay server
• Manage assets that are required for hybrid mobile app replay
• Access the SDK documentation
• Prepare the network capture add-on for use

• Quick start guides

Search and manage sessions

• Sessions
• Search and Classic search
• Search sessions with Search
• Search sessions with Classic search
• Manage views for the session list table
• Search exported sessions

Create and share dashboards and reports

• About dashboards
• Discover reports in the starter dashboards
• Create your dashboard
• Set a dashboard as your home page
• Create dashboard categories
• Set the category for a public dashboard

Replay a visitor session

• Add comments to session replays
• Session replay
• DOM, Shadow DOM, and Replay
• Simple events and simple event capture
• Create events from raw data
• Use JSON data to create events and step attributes

Detect data anomalies

• Anomaly detection
• Select anomaly detection metrics used for contributing factors
• Configure reports to detect anomalies in data
• Specify a list of holidays used by anomaly detection
• Anomaly detection metrics
• Interpret the contribution analysis results for anomaly detection

Define events to capture data

• Events
• How events work
• Out-of-the-box events
• Create basic events
• Publish event data from Tealeaf to Exchange
• Create sequence events

• Event composer Chrome browser extension

Analyze visitor struggle

• Struggle Analytics overview
• How struggle analytics works
• Identify the pages to be analyzed by struggle analytics
• User roles authorized to configure struggle analytics
• Enable UI element analysis in Struggle Analytics
• Configure struggle analytics use case

Capture page analytics (snapshot gallery)

• Explore snapshots and overlays
• Overlays and single-page applications (SPAs)
• Install and change settings on Firefox extension for snapshot capture
• Update the Tealeaf URL in snapshot capture
• Use dimension values in overlays to segment customer data
• How overlays work with responsive design and dynamic content

Integrations

• Integrate Tealeaf with Google Analytics
• Integrate with Adobe Analytics
• Integrate session replay with a Voice of Customer (VOC) solution
• Configure and use the Akamai service
• Tealeaf and Acoustic Exchange

Use cases

• Currency conversion with Tealeaf
• Create a campaign that targets cart abandonment causes

Administration

• Mask personal data in sessions and raw data
• Manage static and web resources for replay
• Monitor and track user activities
• Monitor event usage for your organization
• View the MMI data for your organization
• Mask sensitive data and protect user data

Reference

• Masking on-demand privacy.yaml application reference
• Supported browsers
• Expected behavior during scheduled maintenance