As a Tealeaf administrator, you need the ability to manage engagement indexes and the components within those indexes in an easy-to-use interface. In the engagement index configurator, we have given you an administrator’s access component to do just that!
As an administrator, you can customize three main indexes, as well as the individual components that make up the main indexes. You can adjust the weight of attention, performance, and frustration and their sub-components to fit your business needs.
The main indexes will always have amounts of 100 each. Additionally, there are sub-indexes that make up the main components. You may also adjust the weight of the sub-indexes to fit your needs. Read on to learn more about these components.
Attention
The attention index is a measure of how your users are using, or engaging, with your website. Individual components that make up this index are dwell time, interaction, page depth, and positive core behavior. The weight of individual components will always add up to the index you have set for the main category.
Performance
The performance index is a measure of how your website is operating. This measure is made up of individual components; DOM, render, application error, largest contentful pain, first input delay, and cumulative layout shift. The weight of individual components will always add up to the index you have set for the main category.
Frustration
The frustration index measures the struggle your users are facing. Frustration is made up of rage clicks, user errors, excessive scrolling, and negative core behaviors. The weight of individual components will always add up to the index you have set for the main category.
Configuration
To begin, make sure you have opened the extension, logged in, and activated the extension. Once activated, the left-side panel will open.
Note: If you have multiple organizations, you can easily switch between them in the extension window by clicking the dropdown menu and selecting a different organization.
- Select the attention index configurator tile.
- Adjust the indexes according to your needs. You may change the main indexes as well as the sub-indexes in this space.
- Save your configuration.