Overview

In Acoustic Personalization, a channel is the mode by which personalization is delivered, such as a website, email, or mobile text messages. Acoustic Personalization supports websites and emails as channels.

When you register your organization in the Acoustic Personalization, you can register one or multiple channels as part of the organization. For example, CityCool Inc. (organization) can have multiple channels (websites) such as https://www.citycool.com , https://www.citycool.in or https://www.mycitycool.org registered under it.

To display personalization, you create one or more zones on the channel.

Acoustic Personalization currently supports the following types of web channels:

• Angular JavaScript Single-Page Applications (Angular SPAs)
• React JavaScript Single-Page Applications (React SPAs)
• Multi-Page applications (MPAs)
• HTML sites with simple JavaScript

Channel tenant ID

In Acoustic Personalization, each channel tenant is identified by a unique identifier, called as channel tenant ID or simply channel ID.

The channel tenant ID is generated when new channel is registered in Acoustic Personalization. The channel tenant ID is displayed on Register a channel page. It helps to uniquely identify each channel that needs personalization. This channel tenant ID is required when you configure Personalization with Exchange. The channel tenant ID is not case-sensitive.

Register a web channel

You must register the website (web channel) that you want to personalize, in Acoustic Personalization. To  register a channel, complete these steps:

1. Log in to Acoustic Cloud.
2. Using the menu, go to Personalization > Settings > Implementation Status. 
3. In the Implementation Status page, click Channels tab, and click Register new channel.

   
   The New Channel screen appears. 

4. Type a name for the channel that you want to register, which is usually the name of the website that you want to personalize. 
   Channel name should not have these characters: ^ ~ ` ! @ # $ % ^ & * ( ) + = < > , . \ / | { } [ ]
5. Select the type of the website that you want to personalize (SPA / MPA ).
6. Enter the channel URL, that is, the URL of the website that you want to personalize.
   When providing the channel URL, you must also include the http:// or https:// protocol.
7. Click Create.

The new channel is created and details that you provided are displayed in the Channel properties section. The section also displays a channel tenant ID, which is used internally by Acoustic Personalization to uniquely identify each channel tenant. 

Also note that, if you create two channels with URLs such as https://www.citycool.com and https://www.citycool.com/products/laptops.html then, even if they have the same base URL, they will be treated as two separate channels.

Delete a channel

You can delete the channel that is not required to be personalized. 

You cannot delete a channel that contains published rules.

To delete a channel, complete these steps:

1. Log in to Acoustic Personalization.
2. Using the menu, go to Personalization > Settings > Implementation Status. 
3. In the Implementation Status page, click Channels tab. The channels that are registered for personalization within your organization are displayed on the page.
4. Click the Actions menu for the channel and click Delete.
   
5. Confirmation pop-up window opens. To delete, click Yes. The channel is deleted.