You can create a task from within the search results page that exports a list of sessions for the matched search criteria. You can export the list of sessions once, or you can configure a task that exports the session list on a regularly scheduled basis.

The Export all option is available only for organizations that have the Data Export feature enabled.

Export session with the ability to replay

Exporting sessions is an integral feature to a session archive solution. The data that is exported with Session Export can be used to resolve various problems and help settle disputes with customers.

Common use cases for exporting sessions in a replayable format include:

• A customer denies agreeing to terms and conditions for an online trade to avoid taking a loss.
• A customer claims they were not informed that the purchase price that depends on a special promotion.
• Corporate or government auditors demand a comprehensive accounting of online customer interactions.

If any use cases require you to verify session data beyond the defined data retention period for Tealeaf, access to the exported sessions can be useful. (The default retention is 14 days.)

Using an S3-compliant tool, you can find the sessions that were exported and upload them to Tealeaf for replay and analysis.

Export a session without the ability to replay

Sessions that are exported as a .csv file do not contain static images and are not replayable. However, the file contains raw data, which can be exported and imported in to any other enterprise business solution, such as tableau or SAS or other analytics tools.

Common use cases for exporting sessions in a non-replayable (.csv) format include:

• An analyst wants to combine a customer’s digital interaction data with other data, such as CRM data, to run the customer propensity model (or other more sophisticated modeling and analysis).
• A business analyst wants to view web abandonment data through other reporting tools.

  Integrating exported session data with existing business applications provides a multi-channel perspective of your visitors' experience. Business analysts can expand data analysis and testing, from cross-channel effectiveness to marketing campaigns to fraud detection, by using familiar reporting tools.

Note: Although the replayable .pdf file includes the same type of session metadata as the .csv file, the .csv file is smaller because it does not include image files.

Export a session

1. From the Session Search results page, indicate the number of sessions to include in your export task.

   The number of sessions that are included in the exported session list is based on the Display setting (100 sessions or All sessions)

2. Export the session list from the Search results page.

   You can export the session list once or you can create a task that exports the list of sessions on a regularly scheduled basis.

   Creating a regularly scheduled task that exports a list of sessions of the same search conditions provides a long-term record of the sessions for analysis by members of your team.

   Scheduling session list export tasks saves time, because you don't have to re-create the same search and re-export the resulting list of sessions manually day after day.

   1. To export the session list immediately, click Export all > Export now

      The export task is submitted immediately.

      You are notified by email when the task completes.

      You can click the Data Export link in the information message to view the status the export task.

      You can also view the progress of the export task by selecting Data Export from the left navigation pane and selecting the Session list tab.

   2. To schedule the export task to run daily on regularly scheduled basis, click Export all > Schedule export task.

      Fill out the Schedule export task form and click Save.

      Export all supports CSV format only.

      The export task is scheduled.

      You are notified by email when the task completes.

      You can click the Data Export link in the information message to view the status the export task.

      You can also view the progress of the export task by selecting Data Export from the left navigation pane and selecting the Session list tab.

Review and update your session list exports

After you create a Session list export task from the search results page, you can monitor and manage it with the Data Export feature.

Upon submitting your export task from the session search results page, use the link in the "submit success" message or the left-side navigation pane to access the Data Export feature.

1. From the Data Export interface, select the Session list tab.

   The session list export table is organized by tasks that run regularly on a daily schedule and tasks that users ran once.

   The table provides general information for each of the session list tasks.

   With the session list export table, you can:
   • Check the status of the task
   • Download the export result
   • Rerun the "once run" tasks by clicking the rerun icon. You might need to rerun a once run task if:
     • the task failed
     • the task is being blocked
2. Optional: For the daily session list export task, click the action icon in the last column of the table and select Edit to make changes to the session list export task and then save your changes.
3. Optional: To delete a daily or once-run session export task, click the action icon in the last column of the table and select Delete.
4. Optional: To view the details of a daily or once-run session export task, click the action icon in the last column of the table and select View.