How to manage 3rd party cookies for Contact Insight in Chrome and Firefox so that marketing history is seen.

If your browser is configured to Block Third-Party Cookies, an exception is necessary for Contact Insight to render properly. Please see below for details.

Note: You must use the correct Pod number for your Organization.

Adding Exceptions in Chrome

1. Click the 3 horizontal lines icon on the far right of the address bar.
2. Click Settings.
3. Click Advanced on the left-hand side of the page.
4. Click Privacy and security.
5. Click Site Settings.
6. Under Permissions, click Cookies.
7. Under Allow, in the See all cookies and site data area, click Add, add your exception (e.g. enter https://[your Acoustic Campaign pod number].goacoustic.com. For example, if you use Pod 6, you would enter https://campaign-eu-1.goacoustic.com/) as well as your visual force exception ([*.]visualforce.com) and click Add once more.

Adding Exceptions in Firefox

1. Click the (☰) (three horizontal lines) in the Firefox browser.
2. Click Content Blocking.
3. Scroll until you see Cookies and Site Data.
4. Click Manage Permissions.
5. Add your exception, for example, enter https://[your Acoustic Campaign pod number].goacoustic.com. For example, if you use Pod 6, you would enter https://campaign-eu-1.goacoustic.com/) in the Address of website box.
6. Click Allow.
7. Click Save Changes.

Failure to complete this action will prevent the marketing history from appearing in Contact Insight.