If your organization is provisioned to use IBM® Bluemix® Cloud Object (COS) Storage, you can use it as long-term storage for the data that you export from Tealeaf.
Tealeaf uses IBM COS to store data from exported sessions. For information on how to use IBM COS to retrieve data, see the IBM Cloud Object Storage documentation.
IBM uses AWS S3 compatible API transmission protocols for Cyberduck.
IBM COS does not currently specify a maximum number of concurrent download connections.
Session Upload for replay is a separate feature of Tealeaf. With IBM COS, sessions are uploaded to an internal system, for which customers have read access to session archival buckets.
Complete the following steps to set up IBM Bluemix COS as a long-term storage solution.
- Create a bucket on your IBM Bluemix COS instance to be used by Tealeaf.
For example, you can create a bucket that is named
tl-saas-cos-export
. - From the Identity and Access Management (IAM) console, create a new Service ID for use by Tealeaf only.
- In the IBM Bluemix COS console, create a new credential with the access role (TLSaaS-Writer) for the Service Id that you created in step 2. When you create the service credential, pass the following JSON in the field named Add Inline Configuration Parameters(Optional):
{“HMAC”: true}
- View the credentials that you created in step3 and retrieve the
cos_hmac_keys
(both access key and secret key). - Go to the COS Integration setting section of the Company Settings page in Tealeaf, click Edit and set the following parameters:
- COS Account Type
- Select IBM Bluemix.
- COS Bucket Name
- Enter the name of the bucket that you set on your IBM Bluemix COS instance.
- Access Key ID
- Enter the Bluemix COS access key.
The access key was created when you created a new credential in the IBM Bluemix COS console (see step 3).
- Secret Access Key
- Enter the Bluemix COS secret access key.
The secret access key was created when you created a new credential in the IBM Bluemix COS console (see step 3).
- Private Endpoint URL for COS
- Provide the endpoint url based on the resiliency/geo location that was selected when the bucket was created.
For information about private endpoint URLs and storage locations, see the Cloud Object Storage documentation.
- Public Endpoint URL for COS
- Provide the endpoint url based on the resiliency/geo location that was selected when the bucket was created.
For information about public endpoint URLs and storage locations, see the Cloud Object Storage documentation.
- Click Save to apply the IBM Bluemix COS integration configuration settings.