A high struggle factor score for a page is not always indicative of struggle. Sometimes a high struggle score can be a natural consequence of the user's interaction with the page. When there is a false positive for struggle detection, you can turn off the struggle factor detection for the page.
About this task
Perform the following steps to turn off struggle factor detection for a page.
- Select Options > Edit Struggle Factor.
- Click the edit icon of the struggle factor that you want to reconfigure.
- Locate the pages that you want to exclude from struggle detection and clear the check box for those pages.
- Click Save.
The struggle factor will not be calculated for the pages that you deselected.