Struggle factors are weighted. The weight that is assigned determines the extent and degree to which the factor is considered when scoring customer struggle.

When you edit a struggle factor, you can increase or decrease its weight, which impacts the degree to which it is factored into the struggle analysis.

Editing a struggle factor can be helpful if you want to shift focus to a particular area, and if your analysis becomes more specific over time.

In the initial and default configuration for struggle analytics, struggle factor weights are distributed evenly across each of the factors.

Over time, you might come to the realization that Load time is not as important for measuring struggle in your application as Step count is. In that case, you would assign a higher weight to the Step count struggle factor.

How you weight a struggle factor depends on the type of website struggle analytics is monitoring and what you are trying to accomplish and understand.