Tealeaf provides two modes of capture: Business mode and BusinessIT mode.

• Business mode captures HTML data. Does not capture binary data such as GIF, JPEG, and PDF file formats.
• BusinessIT mode captures the same information as Business capture mode and in addition captures request files for all data, including the requests for binary data. BusinessIT mode does not capture the binary files themselves.

The above modes are configured in the CX Passive Capture Application.