A Contact Insight user can view a list of historical emails and Web Tracked Events for a contact. This feature provides an up-to-date and historical look at the emails that have been sent to or opened by your contact, or Web Tracking events up to the number of days allowed by your organization's retention settings.

Acoustic Campaign Administrators set certain retention periods, such as the Anonymous and Attributable Web Tracking Data Retention periods. These settings override any organization-level retention settings. So, if your organization wants to view a longer history, your Org Admin will need to contact Acoustic Campaign to discuss your options.

Click the View All Actions link below the actions panel on the main page of Contact Insight to see the actions performed by a contact.

• Actions include events triggered on your emails, Web-tracked sites, and landing pages by your contact.
• Actions can be sorted by event type, action name, and date.
• Actions that are the result of activity on your tracked Web sites, landing pages, and forms provide the action or event with the event description, which you can click to see the Web page or landing page where the action was triggered by your contact. At the site, you can also click on the tracked Web site or landing page site containing the page where the event was fired.
• Access to key Web site, landing page, and email activity information for your contact including:
• View the Web page that a contact viewed after clicking a link in your email.
• Clicked Link in an email Event: The email Click Link Event in the Contact Insight Actions and View All Actions panel provides insight about the following types of links clicked by a message recipient:
  • Tracked Hyperlinks: Displays the link name with a hyperlink to the link's target URL, a reference to the email, and a link to view the email that contained the hyperlink.
  • Click Stream Links: Displays the link name with a hyperlink to the link's target URL - such as a download of a white paper - a reference to the email, and a link to view the email that contained the link.
  • Share to Social Clicks: Displays the name of the social network, a reference to the email, and a link to view the email the contact shared.