October 2021

Flag in replay from standard reports

When you drill down to replay a session from a standard report, you can now see an indicator at the page and step level to identify where in the session you flagged a metric or an event occurred. You can also see the count at the page level to indicate how many times your flagged metric or event occurred on that page from the left navigation.

Easier replay experience for URLs

We have optimized the URL shown in replay navigation to make it easier to scan the page list and see what pages are in the session.

• On first occurrence, show the full URL starting with the first part of the URL and truncating at the end.
• On subsequent occurrence of the same domain (including sub-domain), truncate the URL at the front.
• When the domain (including sub-domain) changes, show the full URL starting at the front again.

Adobe Analytics integration

If you have Adobe Analytics, you can now drill from an Adobe Analytics report (where each row represents a session) into an individual replay within Tealeaf. Download our newly updated extension to set your conversion variable and enable links to view your user sessions.

Updates to editing reports

We made it easier for you to see how to edit your reports. An edit icon is prominently visible without having to expand the left column of the report.

Updates to event search

It's more efficient than ever to find the exact events you need. You can now search by creator name, description, and internal name. You can also see who created an event when you preview it. When you hover over a truncated event name, you can now see the full event name.

Reporting usability enhancements

We have improved the sort of numeric and text values in reports, charts and dashboard. Additionally, we have optimized display of report chart x-axis.

September 2021

Android SDK plugin released

Acoustic introduced several improvements and bug fixes for the Android SDK plugin. Enhanced mobile replay is now the default setting for the SDK and the sample apps. The Tealeaf module version 10.3.119 includes enhancements to allow screenshots for a particular screen when screen logging is disabled in the configuration, removes the dependency on the Google Play service library, and supports dialog screenshots. The EOCore module version 2.0.84 has a new property added to disable CookieManager use cases. And the TeleafCuts module version 3.0.7 now supports Android API 16 to 30. For more information, see the Android SDK release notes.

July 2021

Stacks are now Collections

Why use the word Stack when Collection better resonates with you? So, here comes a change in the Snapshot Gallery wording – you can now organize your snapshots into Collections instead of Stacks.
The change is an outcome of user testing we have done recently. During the testing, we learned that the word Stack was confusing to many new users. Out of a few alternatives, the word Collection turned out to be the most accurate replacement. “It’s a great word because you are actually collecting snapshots,” one of the testing participants said.

Tag selection remembered when filtering events

We improved the way you can work with tags. You don’t have to worry anymore that your selected tags will get deselected after you’ve changed the event type filters. Now, you can select a type of event and tags to filter the list of event objects. Your tag selection will be remembered when you are filtering the events to find what you need.

Event objects quicker to find

If you’ve been waiting for an opportunity to find an event object by words included in their descriptions, you can do it now.

Easier selection of events to factor

We added a Select all checkbox for the anomaly report metric list. It will make it easier for you to pick events to check their impact on the anomaly. You don’t have to deselect all events before you can check only the ones that interest you.

Mobile implementation in Tealeaf SaaS: Wednesday, August 4 at 11 AM PT/ 1PM CT/ 2PM ET

During this live session you will learn about implementing Acoustic Tealeaf for mobile applications. Our expert, Aaron Gregory, will guide you through the fastest way to get mobile monitoring up and running, troubleshoot typical issues, find and fix crashes, and get ROI from Tealeaf. Sign up at https://learn.goacoustic.com/learn/course/internal/view/classroom/292/mobile-implementation-in-tealeaf-saas-vilt.

May 2021

Workspaces are now Dashboards

Your command-and-control center has got a new name. Now, all your reports are in dashboards instead of workspaces. From your opinions, we learned you preferred to call this feature a ‘dashboard’. We decided to change the name to make it more intuitive for you. That’s the only modification. The location and functions of the feature remain the same.

 

Report titles made easier

In the report title field, you no longer have to delete the default title before entering your own name for a report. Just click anywhere in the title field – the default title gets highlighted, and you can immediately start typing your new title.

Logically grouped event sections for better readability

We made it easier to scan and locate different sections of the event creation window. The sections got bold titles so you can quickly identify each of them. We also removed the extra separator lines between related items, so you can immediately see which sections go together.

Color changed for condition and dimension group names

No more confusion! Condition and dimension group names aren’t clickable elements of the interface. We removed the green color that made them look like they were to be clicked so you have no doubt next time you hover over them.

Full event object names visible

You can now see the full name of each event object, even if it’s too long to show in the results list. Just hover over an event object and its name will display in a tooltip.

Join a webinar for more updates

Want to know what to expect in Tealeaf in 2021 and beyond? Come to a webinar and meet our Product Lead Rob Hain and our Sr. Product Manager Sharon Nei. They are going to provide you with a view into all the new innovations you can expect in 2021. Save the date: June 15, 11:00 ET, and register today.

March 2021

January 2021

Replay commenting

Keep track of your replays easier with commenting. You can now comment on any step in either the Replay or the Raw tab. Then you can view your comments and others’ comments later. For more information, read Add comments to session replays.

Improvements to the snapshot gallery

We’ve made many updates to make snapshots easier to view, search, and understand from the snapshot gallery page. You can now: 

• You can now select multiple snapshots at the same time and delete them in one action instead of removing them one by one.
• View snapshots and stacks in tabs.
• Search by URL for a snapshot.
• See snapshot details on the snapshot gallery page, such as when the snapshot was created, when you hover over the snapshot or stack.
• Rename snapshots and stacks by hovering on the name of the snapshot and clicking Edit. 
• Sort by “last viewed.” 

Location support for numeric value displays on exported reports

Choose how you want numbers formatted when you export reports by going to Profile >Report export number format and selecting the appropriate radio button. 

Change the display type of numeric values

To view the numbers exported in your report in a different format to go your Experience Analytics Profile, then in your basic information, you can select the style in Report export number format.

 

December 2020

Find information easier in your CSV session export

We've added fields in the CSV file to be able to identify dimension names and the event names from the export easier. For more information see Export session data.

Shadow DOM improvements

We now support Shadow DOM cache for better client side performance.  For more information on how to enable Shadow DOM cache, see UI Capture reference.

Addressed known issues on Shadow DOM replay.

Improve performance with building block events

Newly created events will have the Building Block setting automatically set to "On" to prevent events from taking up resources and improve overall event performance. 

Improvements in saving overstat report

Now, simply click Save as to save your overstat report. You can rename or use the default name, add a description, and choose your workspace. 

October 2020

Performance workspace

Out of the box performance metrics for your website 

As a developer or system administrator, being able to quickly identify performance issues with your company’s web site is essential to improving and maintaining a good experience for your customers. 

We've identified some of the most common performance-related issues that can negatively impact your customer's experience and created a Starter workspace of reports that track and monitor those performance-related issues. 

With the new Performance workspace, you've got a way to identify performance-related problems at a glance! To enable this feature, work with support. For more information, see Performance workspace. 

Improvements in snapshot captures

Sometimes a snapshot can be captured that you don't expect. We now have a warning message that asks if you want to capture a different URL, or alternatively use the Firefox extension. For more information about capturing snapshots, see Create snapshots. 

Easily see anomalies in your sessions

Now you can view sessions and see exactly where the anomaly occurred in the Raw Data tab of the session. See more information here. 

Improvements to purging dimension values

You can now purge dimension values by date range, rule, or purge all. Check out more information in Purge dimension values. 

Tired of scrolling horizontally to analyze visitor actions in Replay? We’ve got you covered!

If the screen resolution of the visitor’s device exceeds that of the view area in Replay, you can find yourself constantly scrolling the Replay horizontally to see where and how the visitor interacts with a page. We've now added a “Fit replay to my screen” option to address this issue.

With Fit replay to my screen, you know with confidence that you’re seeing the entire width of the screen, just as the visitor saw it. Simply click the expand arrows from the upper right corner of the replay screen. 

Nuances and limitations

• When you select Fit replay to my screen, additional whitespace sometimes gets applied to the replay.
• Fit replay to my screen ensures you see what the visitor sees as it relates to the width of the screen. A visitor’s actions might still be out of view from a page-height perspective.
• Even when the entire height fits within the view area, users might still need to scroll vertically to see a particular element on the page.
• The Fit to screen feature works for desktop sessions only.

Overlay filter improvements

In overlays, you can filter data by any dimension within a dimension group. We have improved the tool to make this easier, avoiding invalid filter selections.

We updated comparison analytics to make it easier to toggle between filter and segment without clearing and selecting dimension values again.

Holiday Readiness Program

Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2020 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity.

Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.

September 2020

Apply a date range universally to reports in your workspace

Have you ever wanted to apply a date range to all of the reports in your workspace at once? Well, now you can! Set workspace date range allows you to pick and apply a date range to all the reports in a workspace, which saves you time and makes analyzing multiple reports more efficient. 

When you set the date range for a workspace, the date range that you pick is displayed in the Workspace toolbar and is applied to all of the reports in the workspace. You can set an individual date range on a report at any time and the workspace date range will revert to no set date. 

Usability enhancements to session replay

We've made the following usability enhancements to session replay:

• Free text search hits clearly marked
  • We've added identifier text to free text search hits in replay.
  • Previously the hits were marked by an icon with no explanation of what the icon was for.
• Improved labeling in the navigation for the replay view and raw data view.

We’ve refined the page load details window in replay

Previously, the total load time displayed in the Page load details window was confusing, because it was less than the sum of its parts -- the sum of its parts being Apply updates, Apply rules, and Load page from cache.

Of the three parts (Apply updates, Apply rules, and Load page from cache) only Apply updates and Apply rules are part of the initial page load. Load page from cache processing occurs in a “pre-rendering” phase and therefore is not a part of the total load time.

For September, we’ve updated the Loading details UI to make it clear that the duration time for Load page from cache is associated with a separate pre-rendering process and is not part of the total load time displayed.

Currency conversion

You're an international company. You work with customers all over the globe. However, you still want to check out your bottom line in your own currency, without trying to figure out how many pounds are in a dollar or how many pesos are in a yen. We now have currency conversion support so that you can view reporting for any of our 168 supported currencies in the currency you choose.

Learn more about currency conversion. 

Access and download exported sessions with an SFTP client

When you export session data from Experience Analytics (Tealeaf), the data is exported to either an Acoustic managed AWS S3 or your own S3 bucket. 

With the September release, you can use any SFTP client that is S3-compliant to access and download exported sessions from your Acoustic-managed S3 bucket.

Learn more about data export with an SFTP client. 

Improvements to the Link analytics overlay

We've added some in-app information and made updates to the labels to better describe how link analytics works. We've also made improvements to the help center article about link analytics. 

Reporting improvements

When you add Rolling Data as a metric in a report, you can add a Breakout of Day and Hour.  

Time to log in with your Acoustic ID

Over the past several months, we've been slowly rolling out Acoustic ID for all supporting websites, but now we're ready for product use. Your Acoustic ID now replaces your IBMid to log in to our products. For more information, check out Create an Acoustic ID.

My Acoustic: One step closer to a unified platform

Easily manage your profile, and if you're an admin, your users, with our new user management interface. From My Acoustic, you can view details and manage each subscription for your company. For more information, check out View or manage your subscription.

August 2020 - Hot fix 2

Acoustic ID rollout is complete

Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for product use. Your Acoustic ID is now the only supported ID to log in to our products. For more information, check out Create an Acoustic ID. 

My Acoustic launch

Easily manage your profile and, if you’re an administrator, your users, with our new user management interface. Track each subscription for your company and the user roles for each. For more information, check out Manage Acoustic users.

We've also updated our help center article with information about My Acoustic.

Learn more

Role name changes

With the introduction of My Acoustic, administrators assign Experience Analytics (Tealeaf) users a role of "Administrator" or "User", which provide the same access as the "OrgAdmin" and "RegularUser" roles that existe previously in Experience Analytics (Tealeaf).

To avoid confusion, we've renamed the OrgAdmin role to Administrator and the RegularUser role to User in the Experience Analytics (Tealeaf) product.

August 2020 - Hot fix 1

Phase 1 of our Acoustic ID rollout is ready for you

Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for phase 1 of use with Experience Analytics (Tealeaf). You can now log in to Experience Analytics (Tealeaf) with your Acoustic ID. For more information, check out Create an Acoustic ID.

Note: We'll continue to support your login credentials for IBMid and Tealeaf ID until Hot fix 2 is released later in August 2020. We strongly encourage you to begin using your Acoustic ID today! 

 

July 2020

Extending publishing capabilities for Exchange events

Up until now, to make Experience Analytics event data available to other applications via Acoustic Exchange, you were restricted to using only those events listed in the Exchange event section of the Event manager.

Acoustic Experience Analytics (Tealeaf) includes 23 ready-to-use events for Acoustic Exchange.

With the July release, you can use the Advanced mode in the Event manager to publish event data to Exchange, from events other than the ready-to-use Exchange events, as long as the event that is capturing data is supported by the Exchange taxonomy.

Learn more

Less is more sometimes, but sometimes more is more!

We added a toggle to the Raw data view in Replay, so that you can see Raw data in an unfiltered state.

Learn more from the article Create events from Raw data.

Learn more from the article Use JSON data to create events and step attributes.

We’ve increased the allowed number downloads for Offline replay

Previously, the allowed maximum number offline replay sessions in a rolling 24-hour period was 10 per organization.

With the July release, the number sessions that you can download for offline replay is based on the value set in the Daily Quota for Ad hoc Session Export property on the Company settings page.

The maximum number of session downloads allowed in a 24 hour period is 50, which includes downloads for both offline replay and Ad hoc (LTS) downloads.

The counter that tracks the number of sessions downloaded resets to zero every 24 hours at 12:00 AM in accordance with the organization's time zone.

Increasing the allowed maximum number of sessions gives your organization some flexibility in how to use Offline replay.

Note: Offline replay is available with Data export only.  

Session search initialization a bit slow? Not any more!

After migrating to AWS, we noticed that session search was taking longer than usual to initialize.

We implemented a performance improvement and now session search initialization is back to its speedy self!

Big sessions? No problem!

For customers who have the Data export feature, we've removed the size limitation for your data exports.

Now, you can export any sessions, regardless of their size!

Quickly find your snapshots or stacks

If you’re a frequent user of snapshot gallery, you know how quickly stacks and snapshots can pile up, and the more snapshots and stacks you have, the harder it can be find what you are looking for. 

We’ve added a search function to the snapshot gallery, so you can find your snapshots and stacks quickly and easily.

Service worker support added to snapshot capture

With the July release, snapshot capture supports service worker technology on web pages.

Browsers run service worker scripts in the background, allowing the interception and modification of navigation and resource requests, as well as the caching of resources.

Prior to the July release, when a user took a snapshot of web pages running a service worker scripts, the captures did not render correctly – now they do!

For more information about service worker concepts and usage, see the Service Worker API article.

May 2020

Additional replay capabilities for Data Export customers

All existing Data Export customers are getting a new and powerful feature called offline replay.

With offline replay, you can download and package visitor sessions directly from Replay, and replay them at a later time without an internet connection. 

             Hover over image to play animation

Note: The Download for offline replay  icon is displayed for Data Export customers only.

I can already download and replay sessions, why do I need offline replay?

While this is true, there are important differences between sessions that you download from session search, and the sessions that you download from Replay.

1. The sessions that you download with Offline replay can be played without being connected to the internet and do not require access to Experience Analytics (Tealeaf).
2. When you download a session with Offline replay, the session is packaged as compressed (.zip) file, which you can send to third-party users who do not have access to Experience Analytics but need to view the session.
3. Because there are no infrastructure requirements for viewing an Offline replay session, all you need to do is send the .zip file to the third-party.
4. To replay the session, all the third-party needs to do is extract the contents of the compressed file and click the file named Replay.html.
5. Data analysts can use Offline replay to simply save sessions to their desktop, and then view them months later without worrying about data retention or infrastructure requirements. You can even view them on a plane or a cruise ship without internet access!

 Learn more about using offline replay.

Out of the shadows and into the DOM!

Experience Analytics (Tealeaf) supports shadow DOM capture and replay. For information about how to enable shadow DOM capture, see the UIC release notes in the Acoustic developers help center.

Learn more about Shadow DOM replay.

September 2019

Holiday Readiness Program 2019

Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2019 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity. To learn more and access our Holiday Readiness webinars and guidelines, check out this blog post.

Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.

For information on contacting Support and related processes, and links to sign up for outage notifications, check out our Acoustic Support Handbook.

Acoustic branding

The login page and the banner for the product now reflect the acoustic brand.

The Knowledge Center documentation also reflects the acoustic brand.

Replay diagnostics

We added a feature to Replay that allows you to view load times for the session and selected pages.

You can use the data from the Loading details window to help troubleshoot slow Replays.

More options for tracking mouse movement

In the previous release of Acoustic Experience Analytics (Tealeaf), we added a configuration setting to show mouse movement in Replay.

In the September 2019 release, we refine the Show mouse movement feature where users can specify how mouse movement gets rendered in Replay.

Usability enhancements to Snapshot Gallery

We made the following usability enhancements to the Snapshot Gallery:

• Most popular Overlays reflected in list order

  We changed the order of the overlays on the Select Overlay list, putting the most frequently used overlays at the top.

• A redesigned toolbar for Overlays

  We redesigned the toolbar for Overlays to be consistent with recent changes to the Replay toolbar.

  Newly designed icons for actions that are common to all overlays (such as the information and export action icons) are displayed on the far-right side of the toolbar.

  Icons for the actions that are applicable to the overlay that is currently selected are displayed in the center of the toolbar.

• Link parity for Overlay report views

  We added a capability to link to sessions from the table view of an Overlay report.

  Previously, the only way to drill-down from an Overlay report to a list of sessions was to hover over a data point in the chart or graph view and click View Sessions.

  The enhancement provides link parity for the different report views.

August 2019

• Newly designed interface for Replay

  We implemented a fresh new design for Replay. The new design includes updated icons and a new appealing color scheme.

  In addition to the fresh new face, we improved the user experience by repositioning icons and allowing users to customize Replay. With the new Settings option, you can set preferences to customize your replay directly from the Replay user interface. Previously replay customization was set from your user profile.

  The newly designed Replay also includes:

  • Enhancements to the Auto Replay the scrubber bar

    We changed Auto Replay so the replay represents the entire session rather than individual screens.

    With the update to Auto Replay, each marker that is shown on the scrubber bar represents a page in the session, as opposed to a step on a page.

  • Tracking the visitor’s mouse movements with Auto Replay

    We added a Show mouse movement option to Replay Settings.

    When you enable Show mouse movement, you can view the visitor's mouse movement when you replay the session with Auto Replay.

    Note The mouse movement feature tracks movements of the mouse cursor on a website pages and cannot track movements on mobile devices.

    Access to mouse movement can provide more insights into your customer’s behavior.

    Note To capture mouse movement events and to view mouse movement in Replay, you must have version 5.6 of the UI Capture SDK installed.
  • The ability to retrieve static content from outside LTS files for LTS session replay
  • The ability to select and list session attributes in your replays
  • The ability to filter Type 18 (mouse movement) events from the Replay and Raw data navigation panes.
• Session Search BETA is BETA no more!

  For the past several releases, we’ve been working on and improving Session Search BETA.

  During that time, we provided access to both Session Search and Session Search BETA from the navigation panel, with the understanding that Session Search BETA would eventually become the default search method.

  With the August 2019 release, we renamed Session Search BETA to Search and made it the default for searching sessions.

  We added a Search | Classic search option to the Session Search page, so you can switch between Search (formerly Session Search BETA) and Classic search.

• A new way to manage and monitor session searches
  We added an Export all option to the Session Search results page.

  Note Export all is available only to organizations with Data Export enabled.

  With the Export all option, you can export the session list once or you can create a task that exports the list of sessions on a regularly scheduled basis. With a session list export task, you can create a task that exports (on a scheduled basis) a session list for the same search conditions.

  You can manage and monitor your Session list export tasks with the Data Export feature.

• Enhancements and changes to the Data Export feature
  The following enhancements and changes were made to Data Export.

  • Manage and monitor your Session list export tasks

    The Session list tasks that you create and run from the search results page can be managed and monitored with the Data Export feature.

  • Refine your session export task to include only what you want

    With the latest release of Data Export, when you export session data using the CSV format, you can select which bulk attributes to include in the exported session data.

    This new and flexible approach to session export can reduce the size of the .DAT files.

    Previously, exporting session data with the CSV format included all the bulk attributes automatically, resulting a large .DAT file.

  • Export data from an uploaded session list

    As Data Export administrator, you can export data from an uploaded session list (CSV file).

  • Grouping export tasks by type to improve the user experience

    The export tasks that are listed the Data Export UI are now organized separately by tables.

    One table lists all the tasks that run daily, and the other table lists the tasks that were run one time.

    You can expand and collapse the tables to more easily focus on the export tasks of a specific category.

  • Deprecated function

    Previously, Data Export included the ability to export reports. Due to a low usage rate, we decided to deprecate this feature.

• New widget for communicating information to Workspace members

  We added a text widget for workspaces.

  You can use the text widget to announce or highlight important information that applies to your workspace.

  Any user can add a text widget to workspaces that they own.

  The OrgAdmin can add a text widget to any workspace.

• Detect data anomalies by the hour

  You can now configure Anomaly Detection to run on an hourly basis for selected metrics. Previously, Anomaly Detection ran once a day only.

• Enhanced the Reports interface based on findings from a heuristic evaluation
  The following enhancements were made.

  • A message was added to prevent duplicate report names in the workspace.
  • A message about pending changes was added to reports.
  • A tooltip was added to the Add (+) workspace icon.
  • A Cancel button was added for users to opt out of the name they entered for new workspace.

 June / July 2019

• Editing reports shared by other users

  We expanded the authorization for the EventAdmin role.

  Users assigned the EventAdmin role can edit reports shared by other users.

  Previously, users assigned to the EventAdmin role could edit only the reports that they created.

• Page validation added to snapshot capture extension

  We added a Validate page option to the Snapshot Capture feature.

  You can use the Validate page option to check that the page you are capturing does not have any problems that might cause the snapshot to fail.

  Note You must have the latest version of the snapshot extension installed to access the Validate page feature.
• Sharing workspaces with user groups

  We enhanced workspace sharing to include user groups. Previously you could only share a workspace with individual users or with every user in the organization (Publicly).

• Sharing Session Search BETA search results with user groups

  We enhanced search result sharing in Session Search BETA to include user groups.

  Previously, you could share search results with individual users or with every user in the organization (Publicly).

  Any user who is a member of the group with which you shared the results can access the list of sessions by selecting Search results > Shared with me from the Session Search BETA page.

• Support for the Span element in Simple Event Capture

  Simple Event Capture now works on span elements.

  A span element is an inline container for phrasing content that is used to group elements. Previously, Simple Event Capture supported capturing buttons, but not buttons that were span elements.

• Usability enhancements for Workspaces
  • We now display the name of the workspace owner in the Workspace navigation

    Sometimes when a user shares a workspace, the name of that shared workspace might be identical to other workspace names in "Public" or "Shared with me".

    Adding the owner's name can help users differentiate one workspace from another.

  • Ability to cancel category name edits

    Previously, the option for modifying a category name was pretty unforgiving if you made a mistake.

    Now, if you have second thoughts about the new name that you entered for the category, simply click "X" to cancel the name change.

• New user role

  We added a new role named "ProUser".

  Users assigned the ProUser role have the same authorizations as the RegularUser role, except they can create, edit, and delete their own events, session attributes, hit attributes, step attributes, dimensions and dimension groups.

May 2019

• A less restrictive way to create snapshots

  You can create snapshots directly from the snapshot gallery, without having to install and configure the snapshot extension.

  Previously, to create snapshots with Acoustic Overstat® you had to be running Firefox and you had to install and configure the snapshot extension.

• Ability to export an overlay as an image

  We added an option for exporting overlays as an image file.

  When viewing an overlay, you can select Export as > PNG. The exported file includes the current metric(s), date range, and any filters that you selected.

• Share search conditions with user groups

  Session Search and Session Search BETA provide a capability to share search conditions with user groups.

  Previously, if you wanted to share search conditions, you could share them publicly or with individual users only.

• Extended flagging for Event and FTS search results

  Free text and Event searches are now flagged in all three views (Replay, Timeline, and Raw data) of Consolidated replay.

  Flagging search results optimizes analysis by enabling you to quickly identify where the Event or searched term occurs in the session.

  Previously, the hits from Session Search were highlighted in the Replay view only.

• Sort indicator displays when search results are loaded

  By default, session search data is sorted by session start time.

  Previously, when session search results were returned, we did not include a sort indicator in the Session Start Time column. Users had to click in the Session Start Time column to determine the sort order.

  Now, the sort indicator is displayed in the Session Start Time column soon as the search results are loaded.

  The sort indicator indicates the default sort order.

• Improved search filtering in reports

  We changed the logic for the Search Filters feature in reports to make it easier to work with filtered searches with many hits.

  Previously, the Search Filters feature in reports employed "include" logic rather than "equal to". When the filtered search resulted in many hits, users had to scroll through the list to find the term that they searched for. By changing the logic used by Search Filters, the exact term that the user searched for is displayed at the top of the search result list.

• Progress indicator for snapshot capture

  We added a status indicator to track the progress of a snapshot operation.

  Without a status indicator, users sometimes incorrectly assumed the snapshot operation failed.

• Usability enhancements to Form Analytics
  We improved Form Analytics usability by applying the following enhancements and fixes:

  • Improvements to scrolling a snapshot

    Previously, when you tried to scroll a snapshot with the Form Analytics dialog in view, you had to move the cursor all the way to the right to find and use the scroll bar.

  • Improvements to drag and drop re-ordering

    By default, field elements on a form funnel are now ordered by position, starting at the top of the form. Previously, field element position was determined by the DOM order.

    You can use a sort order or drag and drop field elements to override the default order.

  • Improvements to how the Form Analytics window gets "sized"

    Previously, if the browser window had a short vertical viewport, the Form Analytics window was rendered to the view. Now the Form Analytics window is rendered at full size, making it easier to work with.

  • Improved highlighting

    Previously, when you hovered over a list item in the Form Funnel report, the snapshot would automatically jump to the form field element and place it at the top of the screen. Now, the snapshot scrolls a little bit slower and places the element it in the middle of the screen.

• Improved usability of the workspace view area

  Previously, when you scrolled workspaces that contained a large number of reports, you lost access to workspace menu at the top of the user interface. If you wanted to perform an action from the workspace menu, you had to scroll back to the top of the workspace. To fix this, we’ve locked the workspace menu so that it remains in place even when scrolling to a report located at the bottom of the workspace.

  Additionally, when you click Close all tabs from an open workspace, the Bookmarks option is retained. Previously, when you closed all tabs for a workspace, the Bookmarks option was removed from the top menu.

April 2019

• Usability improvements to Workspaces
  The following usability improvements were made to workspaces:

  • The ability to add categories to My Workspaces

    You can create categories for your personal workspace. Previously, the concept of "categories" applied to Public workspaces only.

    Categories for personal workspaces can help you structure your work in a way that makes sense to you.

  • The ability to bookmark a workspace

    We added a bookmarking feature for workspaces, providing you with a shortcut to the workspaces that you use most often.

  • No more duplicate category names!

    We implemented a check that prevents duplicate category names.

  • Improved process for creating workspaces

    Previously, if you accidentally clicked the plus (+) icon on the Analytics page and then clicked outside the Workspace name field, a workspace named New Workspace was created automatically. Over time, this can result in a plethora of empty workspaces named New Workspace in your work area.

    Now when you click the plus (+) icon on the Analytics page, you are presented with a dialog for creating a workspace. The new process for creating a workspace eliminates the possibility of creating new workspaces accidentally.

  • Fewer clicks to open your reports

    Previously, when you expanded a workspace in the left navigation pane and clicked on a report, the report did not open. Instead, all the reports from the workspace were presented in the view area. You had to find the report in the view area and click it again to open it.

    Now when you select a report from the workspace navigation pane, it opens in the view area.

• Enhanced Session Search BETA
  The following enhancements are applied to Session Search BETA:

  • If there are no matches to the search criteria that you enter, Session Search BETA presents a list of suggestions, with FREE TEXT at the top of the list.

    When you click Search, Session Search BETA adds the Free text fuzzy search as a suggested search condition to the results page automatically.

  • You can Save and Share search conditions as templates from Session Search BETA.

    Previously, saving search conditions and sharing them with other users was available in traditional Session Search only.

  • You can share search results with other users.

    Previously, if you wanted to share search results from Session Search BETA, you had to take a screen capture of the search results page and send the image to those with whom you wanted to share the results.

  • You can edit and delete the search templates and search results shared with you from Session Search (BETA).

    With this feature you can edit the name of the template and shared search results and modify the list of users with whom the template or results are shared.

    Additionally, you can delete the template and the search results that are shared with you.

  • Session search provides a list of operators for numeric session attributes.

    The operators allow you to target session attributes with counts more narrowly.

    Note This enhancement was applied to traditional Session Search as well.
  • We allow users to control the number of Session Search results displayed

    User testing revealed that most Session Search users rely on a few dozen results. Users can set the number of results to display to 100. Previously, session search displayed up to 2500 sessions that matched the search criteria.

    By limiting the number of results displayed to 100, we improved Session Search performance.

    Note This enhancement was applied to traditional Session Search as well.
• Improvements to Session Search
  The following enhancements are applied to Session Search:

  • Session search provides a list of operators for numeric session attributes.
    For example, if you specify any of the following numeric session attributes, the Session Search UI presents a drop-down list of numeric operators:

    • Screenview count
    • Client duration
    • Duration
    • Hit count
    • Event count
    • Fact count

    The operators allow you to target session attributes with counts more narrowly.

    Note This enhancement was applied to Session Search (BETA) as well.
  • We limited the number of results displayed in Session Search to 100 from 2500.

    User testing revealed that most Session Search users rely on a few dozen results. By limiting the number of results displayed from a single search from 2500 to 100, we improved Session Search performance.

    Note This enhancement was applied to Session Search (BETA) as well.
• Event filtering for Session Replay

  We added a filter to the navigation pane of the Session Replay and Raw Data tabs, so you can view only the events that you want to view.

• Create user groups to better manage users

  As an administrator, you can create user groups to help you administer users more efficiently.

• Change sessions for editing Simple Events

  You might decide while editing a Simple Event in Session Replay that you want to edit the event with a different session.

  Previously, you had to go back to the Event Manager to find and select a different session. Now you can go back to the list of sessions directly from Session Replay, simply by clicking Select Session from the Home > Event Manager > Select Session > Replay breadcrumb in Replay.

March 2019

• New Intelligent Session Search (BETA)

  We added an intelligent Session Search feature (Session Search (BETA)).

  Session Search (BETA) is an enhanced and redesigned version of Session Search that provides intelligent and cognitive search capabilities that are not available in standard Session Search.

• Get to the root cause of anomalies quickly

  We changed how data is structured in the table of the Anomaly Detection report, breaking out dimensions per contributing factor. The new structure makes it easier to understand the relationship of dimensions to contributing factors.

  We also added contextual information to the Action column, listing the session segments (dimensions and value pairings) where deviations occur, and providing a link to an aggregated list of sessions for the related segment.

• Share your session search conditions with others

  We added a Share option on the Session Search results page, so you can share your session search with individual users or with everyone in the organization.

• Support for wildcard searches

  We’ve added support for wildcard (*) searches in Session Search.

• Enhancements to improve workspace management
  The following enhancements are added to Workspaces.

  • Create categories for public workspaces.

    Use categories to structure your organization’s workspaces by department or function, making it easier for members of your organization to find the data that is pertinent to their role.

    The ability to create categories is reserved for the OrgAdmin, System administrator, and SupportUser roles.

  • Shared workspaces are renamed to Shared with me.
  • Admin workspaces are grouped by owner.
  • A Close all tabs icon to help you manage clutter in the Workspace Viewer area.
• Fixes to the Simple Event capture feature
  The following problems with the Simple Event Capture feature have been resolved:

  • The Create button remained inactive after capturing the event conditions.
  • The Clear button displayed as "active", even though no change was made.
• Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat
  • Pinning in Session Search can be applied to more conditions

    Previously, the OrgAdmin could pin conditions to the drop-down lists in Session Search for Event name, Dimension name, and Session attribute name only.

    We extended the “pinning” capability to include almost all categories of search conditions.

  • Refactoring Sub-select tool output for time-based metrics

    Previously, when selecting time-based metrics with the Sub-select tool, the report showed count data, rather than a time-based average.

    With this update, when you use Sub-select for time-based metrics, the associated report shows the average time of the data points of the selected area, rather than a count of the data points.

    For metrics such as Avg hover time and Avg hover to click time, the average time of the data point is more relevant for analysis than a count for the data point.

  • The Capture Shortcut key is now modifiable

    The Firefox extension in Acoustic Overstat for capturing snapshots provides a keyboard shortcut for capturing snapshots. But problems occurred when the shortcut conflicted with an existing shortcut on your system.

    We addressed that problem by allowing users to modify the Capture Shortcut.

February 2019

• Session Name is added as an identifier on Event Tester results page

  Until now, the only way to differentiate multiple sessions displayed on the Test results page in the Event Tester, was by the Session ID.

  Now, when you use the Saved Sessions option to select more than one session for Event testing, the Session Name for the selected sessions is added as an identifier to the Test results page.

  Including the Session Name on the Test results page can make it easier to identify sessions, and differentiate one session from another.

  Note If you use Search Sessions to select sessions in the Event Tester, the Session Name is not included as an identifier on the Test results page.
• Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat
  The following enhancements apply to the Session Replay user interface:

  • Icons are added to the navigation pane for Replay

    The new icons convey the action (click, load, unload, scroll, and value change) of the step graphically.

  • The Timeline, Replay and Raw Data tabs are now located in the top row in the navigation pane.
  • The icons for User, Number of Screens, and Operation System are now located below the Timeline, Replay and Raw Data tabs.
  • The session's start time and duration are added to the Steps label.

January 2019

• Alert users when anomalies are detected

  A feature for enabling and configuring alerts has been added to Anomaly Detection.

  Users can enable the Alert feature, select the alert method (email or slack), and specify the email recipients.

  Anomaly Detection Alerts can be managed from the Alert Manager.

• Delete workspaces owned by other users

  As a Sysadmin, OrgAdmin, or SupportUser, you can delete workspaces that are owned by other users.

• Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat
  The following usability enhancements were made to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat .

  • Enhancement to Session Search

    As an OrgAdmin, you can "favorite" commonly searched Event names, Dimension names, and Session attribute names and pin them to the drop-down lists in Session Search. Pinning names in this manner can be helpful to new users who might not be as familiar with the more commonly searched names.

  • Enhancements to the Event Tester

    An Expand all and Collapse all option is added to the Event Tester allowing you to view and scroll Event results for sessions more efficiently.

    A capability to Replay sessions has been added to the Select Sessions area of the Event Tester. You can replay sessions to ensure that you have the correct session for the Events or Event objects that you are testing.

  • Enhancement improves performance and ability to work with Data Export tasks

    Previously, if a Daily export task included a lot of execution records, it took a long time for all the records to load in Data Export table. Users had to wait for all the Daily export tasks to load before working with the data.

    To improve performance, only the most recent week of Daily export tasks are loaded to the table. You can click the View task history link to view the entire history of a Daily export task.

  • Usability enhancement for CX Overstat reports

    Dates that fall outside of the Overstat data retention period are grayed out on calendars for expanded reports in the Overstat report builder and the Overstat reports that are saved to a workspace.