March 2021

January 2021

Replay commenting

Keep track of your replays easier with commenting. You can now comment on any step in either the Replay or the Raw tab. Then you can view your comments and others’ comments later. For more information, read Add comments to session replays.

Improvements to the snapshot gallery

We’ve made many updates to make snapshots easier to view, search, and understand from the snapshot gallery page. You can now: 

• You can now select multiple snapshots at the same time and delete them in one action instead of removing them one by one.
• View snapshots and stacks in tabs.
• Search by URL for a snapshot.
• See snapshot details on the snapshot gallery page, such as when the snapshot was created, when you hover over the snapshot or stack.
• Rename snapshots and stacks by hovering on the name of the snapshot and clicking Edit. 
• Sort by “last viewed.” 

Location support for numeric value displays on exported reports

Choose how you want numbers formatted when you export reports by going to Profile >Report export number format and selecting the appropriate radio button. 

Change the display type of numeric values

To view the numbers exported in your report in a different format to go your Experience Analytics Profile, then in your basic information, you can select the style in Report export number format.

December 2020

Find information easier in your CSV session export

We've added fields in the CSV file to be able to identify dimension names and the event names from the export easier. For more information see Export session data.

Shadow DOM improvements

We now support Shadow DOM cache for better client side performance.  For more information on how to enable Shadow DOM cache, see UI Capture reference.

Addressed known issues on Shadow DOM replay.

Improve performance with building block events

Newly created events will have the Building Block setting automatically set to "On" to prevent events from taking up resources and improve overall event performance. 

Improvements in saving overstat report

Now, simply click Save as to save your overstat report. You can rename or use the default name, add a description, and choose your workspace. 

October 2020

Performance workspace

Out of the box performance metrics for your website 

As a developer or system administrator, being able to quickly identify performance issues with your company’s web site is essential to improving and maintaining a good experience for your customers. 

We've identified some of the most common performance-related issues that can negatively impact your customer's experience and created a Starter workspace of reports that track and monitor those performance-related issues. 

With the new Performance workspace, you've got a way to identify performance-related problems at a glance! To enable this feature, work with support. For more information, see Performance workspace. 

Improvements in snapshot captures

Sometimes a snapshot can be captured that you don't expect. We now have a warning message that asks if you want to capture a different URL, or alternatively use the Firefox extension. For more information about capturing snapshots, see Create snapshots. 

Easily see anomalies in your sessions

Now you can view sessions and see exactly where the anomaly occurred in the Raw Data tab of the session. See more information here. 

Improvements to purging dimension values

You can now purge dimension values by date range, rule, or purge all. Check out more information in Purge dimension values. 

Tired of scrolling horizontally to analyze visitor actions in Replay? We’ve got you covered!

If the screen resolution of the visitor’s device exceeds that of the view area in Replay, you can find yourself constantly scrolling the Replay horizontally to see where and how the visitor interacts with a page. We've now added a “Fit replay to my screen” option to address this issue.

With Fit replay to my screen, you know with confidence that you’re seeing the entire width of the screen, just as the visitor saw it. Simply click the expand arrows from the upper right corner of the replay screen. 

Nuances and limitations

• When you select Fit replay to my screen, additional whitespace sometimes gets applied to the replay.
• Fit replay to my screen ensures you see what the visitor sees as it relates to the width of the screen. A visitor’s actions might still be out of view from a page-height perspective.
• Even when the entire height fits within the view area, users might still need to scroll vertically to see a particular element on the page.
• The Fit to screen feature works for desktop sessions only.

Overlay filter improvements

In overlays, you can filter data by any dimension within a dimension group. We have improved the tool to make this easier, avoiding invalid filter selections.

We updated comparison analytics to make it easier to toggle between filter and segment without clearing and selecting dimension values again.

Holiday Readiness Program

Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2020 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity.

Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.

September 2020

Apply a date range universally to reports in your workspace

Have you ever wanted to apply a date range to all of the reports in your workspace at once? Well, now you can! Set workspace date range allows you to pick and apply a date range to all the reports in a workspace, which saves you time and makes analyzing multiple reports more efficient. 

When you set the date range for a workspace, the date range that you pick is displayed in the Workspace toolbar and is applied to all of the reports in the workspace. You can set an individual date range on a report at any time and the workspace date range will revert to no set date. 

Usability enhancements to session replay

We've made the following usability enhancements to session replay:

• Free text search hits clearly marked
  • We've added identifier text to free text search hits in replay.
  • Previously the hits were marked by an icon with no explanation of what the icon was for.
• Improved labeling in the navigation for the replay view and raw data view.

We’ve refined the page load details window in replay

Previously, the total load time displayed in the Page load details window was confusing, because it was less than the sum of its parts -- the sum of its parts being Apply updates, Apply rules, and Load page from cache.

Of the three parts (Apply updates, Apply rules, and Load page from cache) only Apply updates and Apply rules are part of the initial page load. Load page from cache processing occurs in a “pre-rendering” phase and therefore is not a part of the total load time.

For September, we’ve updated the Loading details UI to make it clear that the duration time for Load page from cache is associated with a separate pre-rendering process and is not part of the total load time displayed.

Currency conversion

You're an international company. You work with customers all over the globe. However, you still want to check out your bottom line in your own currency, without trying to figure out how many pounds are in a dollar or how many pesos are in a yen. We now have currency conversion support so that you can view reporting for any of our 168 supported currencies in the currency you choose.

Learn more about currency conversion. 

Access and download exported sessions with an SFTP client

When you export session data from Experience Analytics (Tealeaf), the data is exported to either an Acoustic managed AWS S3 or your own S3 bucket. 

With the September release, you can use any SFTP client that is S3-compliant to access and download exported sessions from your Acoustic-managed S3 bucket.

Learn more about data export with an SFTP client. 

Improvements to the Link analytics overlay

We've added some in-app information and made updates to the labels to better describe how link analytics works. We've also made improvements to the help center article about link analytics. 

Reporting improvements

When you add Rolling Data as a metric in a report, you can add a Breakout of Day and Hour.  

Time to log in with your Acoustic ID

Over the past several months, we've been slowly rolling out Acoustic ID for all supporting websites, but now we're ready for product use. Your Acoustic ID now replaces your IBMid to log in to our products. For more information, check out Create an Acoustic ID.

My Acoustic: One step closer to a unified platform

Easily manage your profile, and if you're an admin, your users, with our new user management interface. From My Acoustic, you can view details and manage each subscription for your company. For more information, check out View or manage your subscription.

August 2020 - Hot fix 2

Acoustic ID rollout is complete

Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for product use. Your Acoustic ID is now the only supported ID to log in to our products. For more information, check out Create an Acoustic ID. 

My Acoustic launch

Easily manage your profile and, if you’re an administrator, your users, with our new user management interface. Track each subscription for your company and the user roles for each. For more information, check out Manage Acoustic users.

We've also updated our help center article with information about My Acoustic.

Learn more

Role name changes

With the introduction of My Acoustic, administrators assign Experience Analytics (Tealeaf) users a role of "Administrator" or "User", which provide the same access as the "OrgAdmin" and "RegularUser" roles that existe previously in Experience Analytics (Tealeaf).

To avoid confusion, we've renamed the OrgAdmin role to Administrator and the RegularUser role to User in the Experience Analytics (Tealeaf) product.

August 2020 - Hot fix 1

Phase 1 of our Acoustic ID rollout is ready for you

Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for phase 1 of use with Experience Analytics (Tealeaf). You can now log in to Experience Analytics (Tealeaf) with your Acoustic ID. For more information, check out Create an Acoustic ID.

Note: We'll continue to support your login credentials for IBMid and Tealeaf ID until Hot fix 2 is released later in August 2020. We strongly encourage you to begin using your Acoustic ID today! 

July 2020

Extending publishing capabilities for Exchange events

Up until now, to make Experience Analytics event data available to other applications via Acoustic Exchange, you were restricted to using only those events listed in the Exchange event section of the Event manager.

Acoustic Experience Analytics (Tealeaf) includes 23 ready-to-use events for Acoustic Exchange.

With the July release, you can use the Advanced mode in the Event manager to publish event data to Exchange, from events other than the ready-to-use Exchange events, as long as the event that is capturing data is supported by the Exchange taxonomy.

Learn more

Less is more sometimes, but sometimes more is more!

We added a toggle to the Raw data view in Replay, so that you can see Raw data in an unfiltered state.

Learn more from the article Create events from Raw data.

Learn more from the article Use JSON data to create events and step attributes.

We’ve increased the allowed number downloads for Offline replay

Previously, the allowed maximum number offline replay sessions in a rolling 24-hour period was 10 per organization.

With the July release, the number sessions that you can download for offline replay is based on the value set in the Daily Quota for Ad hoc Session Export property on the Company settings page.

The maximum number of session downloads allowed in a 24 hour period is 50, which includes downloads for both offline replay and Ad hoc (LTS) downloads.

The counter that tracks the number of sessions downloaded resets to zero every 24 hours at 12:00 AM in accordance with the organization's time zone.

Increasing the allowed maximum number of sessions gives your organization some flexibility in how to use Offline replay.

Note: Offline replay is available with Data export only.  

Session search initialization a bit slow? Not any more!

After migrating to AWS, we noticed that session search was taking longer than usual to initialize.

We implemented a performance improvement and now session search initialization is back to its speedy self!

Big sessions? No problem!

For customers who have the Data export feature, we've removed the size limitation for your data exports.

Now, you can export any sessions, regardless of their size!

Quickly find your snapshots or stacks

If you’re a frequent user of snapshot gallery, you know how quickly stacks and snapshots can pile up, and the more snapshots and stacks you have, the harder it can be find what you are looking for. 

We’ve added a search function to the snapshot gallery, so you can find your snapshots and stacks quickly and easily.

Service worker support added to snapshot capture

With the July release, snapshot capture supports service worker technology on web pages.

Browsers run service worker scripts in the background, allowing the interception and modification of navigation and resource requests, as well as the caching of resources.

Prior to the July release, when a user took a snapshot of web pages running a service worker scripts, the captures did not render correctly – now they do!

For more information about service worker concepts and usage, see the Service Worker API article.

May 2020

Additional replay capabilities for Data Export customers

All existing Data Export customers are getting a new and powerful feature called offline replay.

With offline replay, you can download and package visitor sessions directly from Replay, and replay them at a later time without an internet connection. 

             Hover over image to play animation

Note: The Download for offline replay  icon is displayed for Data Export customers only.

I can already download and replay sessions, why do I need offline replay?

While this is true, there are important differences between sessions that you download from session search, and the sessions that you download from Replay.

1. The sessions that you download with Offline replay can be played without being connected to the internet and do not require access to Experience Analytics (Tealeaf).
2. When you download a session with Offline replay, the session is packaged as compressed (.zip) file, which you can send to third-party users who do not have access to Experience Analytics but need to view the session.
3. Because there are no infrastructure requirements for viewing an Offline replay session, all you need to do is send the .zip file to the third-party.
4. To replay the session, all the third-party needs to do is extract the contents of the compressed file and click the file named Replay.html.
5. Data analysts can use Offline replay to simply save sessions to their desktop, and then view them months later without worrying about data retention or infrastructure requirements. You can even view them on a plane or a cruise ship without internet access!

 Learn more about using offline replay.

Out of the shadows and into the DOM!

Experience Analytics (Tealeaf) supports shadow DOM capture and replay. For information about how to enable shadow DOM capture, see the UIC release notes in the Acoustic developers help center.

Learn more about Shadow DOM replay.

September 2019