Chrome event composer extension updates
If you are a Chrome event composer extension user, you will notice some big changes. We have added the ability to create and monitor behavioral experience scores, page grouping and new organization settings. If you are not already a Chrome extension user, download it today for a modern, effective and easy to use experience for all things eventing! For more information you can visit our Event composer Chrome browser extension area of our Help center.
Define core behaviors
Tealeaf now provides the following out-of-the-box core behavior templates: Add to cart, Order, Error, and self-identification. You can now configure the trigger event and the metadata attributes for these core behaviors based on the events you have defined. For more information, see Core behaviors.
Behavioral Experience (BX) score configurator
Have you ever wondered why your customers are working through your application the way they are? Have you wondered how those behaviors are impacting your business, be it positive or negative? And, most importantly, what can you do about it? Well, get ready for the brand new Behavioral Experience (BX) scoring configurator! With our BX score configurator you will be able to analyze customer behaviors and walk away with actionable items. You can customize the weight of these scores to match your business needs, then adjust as needed. Check out more in our Help Center article; BX score configurator.
Mask sensitive data more easily and thoroughly
We understand that the ability to mask sensitive data is very important for you and your end users. We have added the ability to mask data more flexibly, which makes this feature easier than ever to use. With the addition of maskType, you can have more confidence in easily and securely masking reliably when applying application changes.
Page intelligence signals
We now offer even more intelligence about your page performance with the addition of the Google Page Experience Signals library. This will highlight opportunities to make your applications more responsive and easier to use.
As we know, most things in Tealeaf revolve around sessions. Making sure that sessions are divided and captured correctly is vital in making an accurate analysis. This includes working around how some browsers work with inactivity timers in sessions. Some browsers have interfered with session timers, making the division lines between sessions unreliable. We fixed that.
URL data in back end calls
By amplifying our AJAX Listener with query string parameters, we allow you to do a more comprehensive analysis into back-end calls for data within your applications.
Often, clicks and other interactions lead to about:blank frames. Tealeaf now captures these frames!
Dynamic styles and ShadowDOM enhancements
More and more applications make use of dynamic style manipulation and Shadow DOM technology. Now Tealeaf can capture, analyze, and replay these sessions more reliably.
Updated testing and CICD
We’re pushing out higher quality software more quickly! Who wouldn't want that?
For more January release information, take a look at our Acoustic Academy update!
We have made fishing through various pieces of data scenarios within existing reports a breeze! You now have the ability to analyze and investigate data in reports without having to commit any changes until you are absolutely ready. You can toggle between various data sets and between the report and session list, without losing the temporary changes. Whenever you’re happy with the data set and ready to save to the existing report, simply click Save Report to commit the changes. To learn more, visit our help center for Creating reports and Adding event data from a separate date range to a standard report.
How frustrating is it when you are in Session search and cannot see your previous searches? Pretty frustrating indeed. Well, now you are able to automatically see up to the past ten searches without having to save each one!
Given the guidance about the deprecation of browser plugins and their relationship to
<embed> elements, we are no longer supporting this ability. Please see the Embed External Content article for more information.
Tealeaf native mobile in a flash!
Now available for both iOS and Android:
- Plug-in support for React Native
- Plug-in support for Flutter
- Support for remote configurability
- Chip and ChipGroup UI controls (Android)
- Test platform and automation improvement
For the Android Marketplace plugin, Android Studio IDE based apps built on IntelliJ, visit the JetBrains: Tealeaf Android plugin.
Have you ever found it tedious to create a brand new Replay experience each and every time a user opens a new browser tab? Well, so did we. For that reason, we have improved the Replay experience by adding tabbed navigation. In Replay you will now see each time a user switches browser tabs with a tab indicator. This setting is on by default but can be turned off in Replay settings. For more information, visit Session replay in our help center!
Snapshot capture for Chrome
It's finally here! Snapshot capture by Tealeaf is now available on your Chrome browser. Check out our article, Chrome browser extension installation, in the help center for your installation guide.
Tealeaf mobile SDKs released
Android SDK - Tealed module 10.3.274 and EOCore 2.0.288
Android SDK was upgraded to support API levels 21 to 32. Eliminated the AspectJ dependency and added auto instrumentation support for EditText, Google Webview, and Single Touch event.
iOS SDK - Tealed module 10.6.203 and EOCore 2.3.238
iOS SDK was upgraded to support OS 12, has improved masking performance, and added support for custom webviews, API calls for URLSessionDelegate, and getting the page name and class name instead of UINavigationController.
React Native SDK - 13.0.51
React Native SDK was upgraded to support OS 10 and added support to automatically capture and ingest control IDs, screenview names, and clicks and changes.
For more information, see Release notes.
Mask personal data
As an administrator, you need to be able to set certain concealment settings in session replay when personally identifiable, or other sensitive information, is present. Administrators can use rules to block, encrypt, or allow data element access. In this initial phase, visibility of identified sensitive information is limited to administrators only, but stay tuned for more coming in the future. For more information, see Mask sensitive data and protect user data.
Note: This feature is currently under limited availability. Contact your Acoustic representative or open a support ticket to enable it.
Improved visibility in process reports
We have improved the visibility of step labels in process reports for both the widget and report itself. Now, you will be able to gain insights with more efficiency with improved visibility of step labels and better visibility of the funnel. Check out our before and after images!
Improved snapshot extension interface
We have made some exciting updates to our snapshot extension! Since the integration of third-party analytics into our extension, we have extended the capability to not only capture snapshots, but to enable replay links with Google and Adobe Analytics. With this improvement, we have simplified the workflow of the extension by adding the ability to quickly switch between functions with tabbed navigation.
Multiple dimensions in the event manager UI
Do you ever feel like you're spending too much time adding dimension groups to an event one-by-one? Well, gone are those days! Now you can select multiple dimension groups in a single step making the creation of events more efficient.
Friendly element identifiers
Earlier this year we made it easier to identify screen-view names in replay with the ability to enable friendly identifiers. Now we’ve made it even easier by making friendly identifiers a default setting for all users.
UI Capture SDK version 6.2.0 released
With this latest UI Capture SDK version 6.2.0, you can now easily identify the target elements within navigation and replay by logging the custom attributes of the target elements.
You can also implement custom privacy masking for elements based on a CSS selector. This functionality enables you to edit the element's attributes, including innerText, as required.
Finally, you can capture user interaction data for elements with the aria-label attribute using the new accessibility ID property.
Acoustic Tealeaf has also introduced several improvements and bug fixes for the Web SDK. For more information, see the UI Capture SDK release notes.
As a Google Analytics user, you now have the ability to integrate Tealeaf with Google Analytics. Google Analytics 3 (GA3), or Universal Analytics, is the only version currently supported by Tealeaf. From the Tealeaf snapshot extension, simply enable links to Tealeaf by clicking the checkbox in the Tealeaf snapshot extension. You can find the activated links in your Google Analytics reports and be taken directly to session search and replay in Tealeaf.
Do you ever wish you could easily identify screen view names in replay? Now you can with the use of friendly identifiers. Simply go to the settings page in replay and select Use friendly identifiers for screen elements on the page.
Support for large exports
Customers subscribing to session export now have support for much larger exports. Single exports jobs are now automatically divided into multiple files as necessary. This means there are fewer jobs to manage and fewer chances that there will be duplicate sessions exported.
Check out our new friendlier navigation in session replay! Instead of searching and searching for status codes we have placed them on the page and element level of replay. This has made it easier than ever to quickly identify where an error occurred.
Flag in replay from standard reports
When you drill down to replay a session from a standard report, you can now see an indicator at the page and step level to identify where in the session you flagged a metric or an event occurred. You can also see the count at the page level to indicate how many times your flagged metric or event occurred on that page from the left navigation.
Easier replay experience for URLs
We have optimized the URL shown in replay navigation to make it easier to scan the page list and see what pages are in the session.
- On first occurrence, show the full URL starting with the first part of the URL and truncating at the end.
- On subsequent occurrence of the same domain (including sub-domain), truncate the URL at the front.
- When the domain (including sub-domain) changes, show the full URL starting at the front again.
Adobe Analytics integration
If you have Adobe Analytics, you can now drill from an Adobe Analytics report (where each row represents a session) into an individual replay within Tealeaf. Download our newly updated extension to set your conversion variable and enable links to view your user sessions.
Updates to editing reports
We made it easier for you to see how to edit your reports. An edit icon is prominently visible without having to expand the left column of the report.
Updates to event search
It's more efficient than ever to find the exact events you need. You can now search by creator name, description, and internal name. You can also see who created an event when you preview it. When you hover over a truncated event name, you can now see the full event name.
Reporting usability enhancements
We have improved the sort of numeric and text values in reports, charts and dashboard. Additionally, we have optimized display of report chart x-axis.
Android SDK plugin released
Acoustic introduced several improvements and bug fixes for the Android SDK plugin. Enhanced mobile replay is now the default setting for the SDK and the sample apps. The Tealeaf module version 10.3.119 includes enhancements to allow screenshots for a particular screen when screen logging is disabled in the configuration, removes the dependency on the Google Play service library, and supports dialog screenshots. The EOCore module version 2.0.84 has a new property added to disable CookieManager use cases. And the TeleafCuts module version 3.0.7 now supports Android API 16 to 30. For more information, see the Android SDK release notes.
Stacks are now Collections
Why use the word Stack when Collection better resonates with you? So, here comes a change in the Snapshot Gallery wording – you can now organize your snapshots into Collections instead of Stacks. The change is an outcome of user testing we have done recently. During the testing, we learned that the word Stack was confusing to many new users. Out of a few alternatives, the word Collection turned out to be the most accurate replacement. “It’s a great word because you are actually collecting snapshots,” one of the testing participants said.
Tag selection remembered when filtering events
We improved the way you can work with tags. You don’t have to worry anymore that your selected tags will get deselected after you’ve changed the event type filters. Now, you can select a type of event and tags to filter the list of event objects. Your tag selection will be remembered when you are filtering the events to find what you need.
Event objects quicker to find
If you’ve been waiting for an opportunity to find an event object by words included in their descriptions, you can do it now.
Easier selection of events to factor
We added a Select all checkbox for the anomaly report metric list. It will make it easier for you to pick events to check their impact on the anomaly. You don’t have to deselect all events before you can check only the ones that interest you.
Mobile implementation in Tealeaf SaaS: Wednesday, August 4 at 11 AM PT/ 1PM CT/ 2PM ET
During this live session you will learn about implementing Acoustic Tealeaf for mobile applications. Our expert, Aaron Gregory, will guide you through the fastest way to get mobile monitoring up and running, troubleshoot typical issues, find and fix crashes, and get ROI from Tealeaf. Sign up at https://learn.goacoustic.com/learn/course/internal/view/classroom/292/mobile-implementation-in-tealeaf-saas-vilt.
Workspaces are now Dashboards
Your command-and-control center has got a new name. Now, all your reports are in dashboards instead of workspaces. From your opinions, we learned you preferred to call this feature a ‘dashboard’. We decided to change the name to make it more intuitive for you. That’s the only modification. The location and functions of the feature remain the same.
Report titles made easier
In the report title field, you no longer have to delete the default title before entering your own name for a report. Just click anywhere in the title field – the default title gets highlighted, and you can immediately start typing your new title.
Logically grouped event sections for better readability
We made it easier to scan and locate different sections of the event creation window. The sections got bold titles so you can quickly identify each of them. We also removed the extra separator lines between related items, so you can immediately see which sections go together.
Color changed for condition and dimension group names
No more confusion! Condition and dimension group names aren’t clickable elements of the interface. We removed the green color that made them look like they were to be clicked so you have no doubt next time you hover over them.
Full event object names visible
You can now see the full name of each event object, even if it’s too long to show in the results list. Just hover over an event object and its name will display in a tooltip.
Join a webinar for more updates
Want to know what to expect in Tealeaf in 2021 and beyond? Come to a webinar and meet our Product Lead Rob Hain and our Sr. Product Manager Sharon Nei. They are going to provide you with a view into all the new innovations you can expect in 2021. Save the date: June 15, 11:00 ET, and register today.
More improvements to the snapshot gallery
You can now easily browse and manage your snapshots by viewing an easy-to-use list that shows snapshot name, URL, last viewed, date captured, and creator. You can sort the list by any of these parameters. We’ve also added a way to search snapshots by creator.
Improved filtering in session replay
Starting with this version, you can filter which types of steps you want to see when replaying a session by using “only show” and “exclude.” Focus on those interactions that are relevant to your task and filter out distractions.
Keep track of your replays easier with commenting. You can now comment on any step in either the Replay or the Raw tab. Then you can view your comments and others’ comments later. For more information, read Add comments to session replays.
Improvements to the snapshot gallery
We’ve made many updates to make snapshots easier to view, search, and understand from the snapshot gallery page. You can now:
- You can now select multiple snapshots at the same time and delete them in one action instead of removing them one by one.
- View snapshots and stacks in tabs.
- Search by URL for a snapshot.
- See snapshot details on the snapshot gallery page, such as when the snapshot was created, when you hover over the snapshot or stack.
- Rename snapshots and stacks by hovering on the name of the snapshot and clicking Edit.
- Sort by “last viewed.”
Location support for numeric value displays on exported reports
Choose how you want numbers formatted when you export reports by going to Profile >Report export number format and selecting the appropriate radio button.
Change the display type of numeric values
To view the numbers exported in your report in a different format to go your Experience Analytics Profile, then in your basic information, you can select the style in Report export number format.
Find information easier in your CSV session export
We've added fields in the CSV file to be able to identify dimension names and the event names from the export easier. For more information see Export session data.
Shadow DOM improvements
We now support Shadow DOM cache for better client side performance. For more information on how to enable Shadow DOM cache, see UI Capture reference.
Addressed known issues on Shadow DOM replay.
Improve performance with building block events
Newly created events will have the Building Block setting automatically set to "On" to prevent events from taking up resources and improve overall event performance.
Improvements in saving overstat report
Now, simply click Save as to save your overstat report. You can rename or use the default name, add a description, and choose your workspace.
Out of the box performance metrics for your website
As a developer or system administrator, being able to quickly identify performance issues with your company’s web site is essential to improving and maintaining a good experience for your customers.
We've identified some of the most common performance-related issues that can negatively impact your customer's experience and created a Starter workspace of reports that track and monitor those performance-related issues.
With the new Performance workspace, you've got a way to identify performance-related problems at a glance! To enable this feature, work with support. For more information, see Performance workspace.
Improvements in snapshot captures
Sometimes a snapshot can be captured that you don't expect. We now have a warning message that asks if you want to capture a different URL, or alternatively use the Firefox extension. For more information about capturing snapshots, see Create snapshots.
Easily see anomalies in your sessions
Now you can view sessions and see exactly where the anomaly occurred in the Raw Data tab of the session. See more information here.
Improvements to purging dimension values
You can now purge dimension values by date range, rule, or purge all. Check out more information in Purge dimension values.
Tired of scrolling horizontally to analyze visitor actions in Replay? We’ve got you covered!
If the screen resolution of the visitor’s device exceeds that of the view area in Replay, you can find yourself constantly scrolling the Replay horizontally to see where and how the visitor interacts with a page. We've now added a “Fit replay to my screen” option to address this issue.
With Fit replay to my screen, you know with confidence that you’re seeing the entire width of the screen, just as the visitor saw it. Simply click the expand arrows from the upper right corner of the replay screen.
Nuances and limitations
- When you select Fit replay to my screen, additional whitespace sometimes gets applied to the replay.
- Fit replay to my screen ensures you see what the visitor sees as it relates to the width of the screen. A visitor’s actions might still be out of view from a page-height perspective.
- Even when the entire height fits within the view area, users might still need to scroll vertically to see a particular element on the page.
- The Fit to screen feature works for desktop sessions only.
Overlay filter improvements
In overlays, you can filter data by any dimension within a dimension group. We have improved the tool to make this easier, avoiding invalid filter selections.
We updated comparison analytics to make it easier to toggle between filter and segment without clearing and selecting dimension values again.
Holiday Readiness Program
Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2020 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity.
Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.
Apply a date range universally to reports in your workspace
Have you ever wanted to apply a date range to all of the reports in your workspace at once? Well, now you can! Set workspace date range allows you to pick and apply a date range to all the reports in a workspace, which saves you time and makes analyzing multiple reports more efficient.
When you set the date range for a workspace, the date range that you pick is displayed in the Workspace toolbar and is applied to all of the reports in the workspace. You can set an individual date range on a report at any time and the workspace date range will revert to no set date.
Usability enhancements to session replay
We've made the following usability enhancements to session replay:
- Free text search hits clearly marked
- We've added identifier text to free text search hits in replay.
- Previously the hits were marked by an icon with no explanation of what the icon was for.
- Improved labeling in the navigation for the replay view and raw data view.
We’ve refined the page load details window in replay
Previously, the total load time displayed in the Page load details window was confusing, because it was less than the sum of its parts -- the sum of its parts being Apply updates, Apply rules, and Load page from cache.
Of the three parts (Apply updates, Apply rules, and Load page from cache) only Apply updates and Apply rules are part of the initial page load. Load page from cache processing occurs in a “pre-rendering” phase and therefore is not a part of the total load time.
For September, we’ve updated the Loading details UI to make it clear that the duration time for Load page from cache is associated with a separate pre-rendering process and is not part of the total load time displayed.
You're an international company. You work with customers all over the globe. However, you still want to check out your bottom line in your own currency, without trying to figure out how many pounds are in a dollar or how many pesos are in a yen. We now have currency conversion support so that you can view reporting for any of our 168 supported currencies in the currency you choose.
Learn more about currency conversion.
Access and download exported sessions with an SFTP client
When you export session data from Experience Analytics (Tealeaf), the data is exported to either an Acoustic managed AWS S3 or your own S3 bucket.
With the September release, you can use any SFTP client that is S3-compliant to access and download exported sessions from your Acoustic-managed S3 bucket.
Learn more about data export with an SFTP client.
Improvements to the Link analytics overlay
We've added some in-app information and made updates to the labels to better describe how link analytics works. We've also made improvements to the help center article about link analytics.
When you add Rolling Data as a metric in a report, you can add a Breakout of Day and Hour.
Time to log in with your Acoustic ID
Over the past several months, we've been slowly rolling out Acoustic ID for all supporting websites, but now we're ready for product use. Your Acoustic ID now replaces your IBMid to log in to our products. For more information, check out Create an Acoustic ID.
My Acoustic: One step closer to a unified platform
Easily manage your profile, and if you're an admin, your users, with our new user management interface. From My Acoustic, you can view details and manage each subscription for your company. For more information, check out View or manage your subscription.
August 2020 - Hot fix 2
Acoustic ID rollout is complete
Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for product use. Your Acoustic ID is now the only supported ID to log in to our products. For more information, check out Create an Acoustic ID.
My Acoustic launch
Easily manage your profile and, if you’re an administrator, your users, with our new user management interface. Track each subscription for your company and the user roles for each. For more information, check out Manage Acoustic users.
We've also updated our help center article with information about My Acoustic.
Role name changes
With the introduction of My Acoustic, administrators assign Experience Analytics (Tealeaf) users a role of "Administrator" or "User", which provide the same access as the "OrgAdmin" and "RegularUser" roles that existe previously in Experience Analytics (Tealeaf).
To avoid confusion, we've renamed the OrgAdmin role to Administrator and the RegularUser role to User in the Experience Analytics (Tealeaf) product.
August 2020 - Hot fix 1
Phase 1 of our Acoustic ID rollout is ready for you
Over the past several months, we’ve been slowly rolling out Acoustic ID for all supporting websites, but now we’re ready for phase 1 of use with Experience Analytics (Tealeaf). You can now log in to Experience Analytics (Tealeaf) with your Acoustic ID. For more information, check out Create an Acoustic ID.
Note: We'll continue to support your login credentials for IBMid and Tealeaf ID until Hot fix 2 is released later in August 2020. We strongly encourage you to begin using your Acoustic ID today!
Extending publishing capabilities for Exchange events
Up until now, to make Experience Analytics event data available to other applications via Acoustic Exchange, you were restricted to using only those events listed in the Exchange event section of the Event manager.
Acoustic Experience Analytics (Tealeaf) includes 23 ready-to-use events for Acoustic Exchange.
With the July release, you can use the Advanced mode in the Event manager to publish event data to Exchange, from events other than the ready-to-use Exchange events, as long as the event that is capturing data is supported by the Exchange taxonomy.
Less is more sometimes, but sometimes more is more!
We added a toggle to the Raw data view in Replay, so that you can see Raw data in an unfiltered state.
Learn more from the article Create events from Raw data.
Learn more from the article Use JSON data to create events and step attributes.
We’ve increased the allowed number downloads for Offline replay
Previously, the allowed maximum number offline replay sessions in a rolling 24-hour period was 10 per organization.
With the July release, the number sessions that you can download for offline replay is based on the value set in the Daily Quota for Ad hoc Session Export property on the Company settings page.
The maximum number of session downloads allowed in a 24 hour period is 50, which includes downloads for both offline replay and Ad hoc (LTS) downloads.
The counter that tracks the number of sessions downloaded resets to zero every 24 hours at 12:00 AM in accordance with the organization's time zone.
Increasing the allowed maximum number of sessions gives your organization some flexibility in how to use Offline replay.
Note: Offline replay is available with Data export only.
Session search initialization a bit slow? Not any more!
After migrating to AWS, we noticed that session search was taking longer than usual to initialize.
We implemented a performance improvement and now session search initialization is back to its speedy self!
Big sessions? No problem!
For customers who have the Data export feature, we've removed the size limitation for your data exports.
Now, you can export any sessions, regardless of their size!
Quickly find your snapshots or stacks
If you’re a frequent user of snapshot gallery, you know how quickly stacks and snapshots can pile up, and the more snapshots and stacks you have, the harder it can be find what you are looking for.
We’ve added a search function to the snapshot gallery, so you can find your snapshots and stacks quickly and easily.
Service worker support added to snapshot capture
With the July release, snapshot capture supports service worker technology on web pages.
Browsers run service worker scripts in the background, allowing the interception and modification of navigation and resource requests, as well as the caching of resources.
Prior to the July release, when a user took a snapshot of web pages running a service worker scripts, the captures did not render correctly – now they do!
For more information about service worker concepts and usage, see the Service Worker API article.
Additional replay capabilities for Data Export customers
All existing Data Export customers are getting a new and powerful feature called offline replay.
With offline replay, you can download and package visitor sessions directly from Replay, and replay them at a later time without an internet connection.
Hover over image to play animation
Note: The Download for offline replay icon is displayed for Data Export customers only.
I can already download and replay sessions, why do I need offline replay?
While this is true, there are important differences between sessions that you download from session search, and the sessions that you download from Replay.
- The sessions that you download with Offline replay can be played without being connected to the internet and do not require access to Experience Analytics (Tealeaf).
- When you download a session with Offline replay, the session is packaged as compressed (.zip) file, which you can send to third-party users who do not have access to Experience Analytics but need to view the session.
- Because there are no infrastructure requirements for viewing an Offline replay session, all you need to do is send the .zip file to the third-party.
- To replay the session, all the third-party needs to do is extract the contents of the compressed file and click the file named Replay.html.
- Data analysts can use Offline replay to simply save sessions to their desktop, and then view them months later without worrying about data retention or infrastructure requirements. You can even view them on a plane or a cruise ship without internet access!
Out of the shadows and into the DOM!
Experience Analytics (Tealeaf) supports shadow DOM capture and replay. For information about how to enable shadow DOM capture, see the Web SDK release notes in the Acoustic developers help center.
Holiday Readiness Program 2019
Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2019 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity. To learn more and access our Holiday Readiness webinars and guidelines, check out this blog post.
Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.
For information on contacting Support and related processes, and links to sign up for outage notifications, check out our Acoustic Support Handbook.
The login page and the banner for the product now reflect the acoustic brand.
The Knowledge Center documentation also reflects the acoustic brand.
We added a feature to Replay that allows you to view load times for the session and selected pages.
You can use the data from the Loading details window to help troubleshoot slow Replays.
More options for tracking mouse movement
In the previous release of Acoustic Experience Analytics (Tealeaf), we added a configuration setting to show mouse movement in Replay.
In the September 2019 release, we refine the Show mouse movement feature where users can specify how mouse movement gets rendered in Replay.
Usability enhancements to Snapshot Gallery
We made the following usability enhancements to the Snapshot Gallery:
Most popular Overlays reflected in list order
We changed the order of the overlays on the Select Overlay list, putting the most frequently used overlays at the top.
A redesigned toolbar for Overlays
We redesigned the toolbar for Overlays to be consistent with recent changes to the Replay toolbar.
Newly designed icons for actions that are common to all overlays (such as the information and export action icons) are displayed on the far-right side of the toolbar.
Icons for the actions that are applicable to the overlay that is currently selected are displayed in the center of the toolbar.
Link parity for Overlay report views
We added a capability to link to sessions from the table view of an Overlay report.
Previously, the only way to drill-down from an Overlay report to a list of sessions was to hover over a data point in the chart or graph view and click View Sessions.
The enhancement provides link parity for the different report views.
Newly designed interface for Replay
We implemented a fresh new design for Replay. The new design includes updated icons and a new appealing color scheme.
In addition to the fresh new face, we improved the user experience by repositioning icons and allowing users to customize Replay. With the new Settings option, you can set preferences to customize your replay directly from the Replay user interface. Previously replay customization was set from your user profile.
Session Search BETA is BETA no more!
For the past several releases, we’ve been working on and improving Session Search BETA.
During that time, we provided access to both Session Search and Session Search BETA from the navigation panel, with the understanding that Session Search BETA would eventually become the default search method.
With the August 2019 release, we renamed Session Search BETA to Search and made it the default for searching sessions.
We added a Search | Classic search option to the Session Search page, so you can switch between Search (formerly Session Search BETA) and Classic search.
A new way to manage and monitor session searches
With the Export all option, you can export the session list once or you can create a task that exports the list of sessions on a regularly scheduled basis. With a session list export task, you can create a task that exports (on a scheduled basis) a session list for the same search conditions.
You can manage and monitor your Session list export tasks with the Data Export feature.
- Enhancements and changes to the Data Export feature
New widget for communicating information to Workspace members
We added a text widget for workspaces.
You can use the text widget to announce or highlight important information that applies to your workspace.
Any user can add a text widget to workspaces that they own.
The OrgAdmin can add a text widget to any workspace.
Detect data anomalies by the hour
You can now configure Anomaly Detection to run on an hourly basis for selected metrics. Previously, Anomaly Detection ran once a day only.
- Enhanced the Reports interface based on findings from a heuristic evaluation
June / July 2019
Editing reports shared by other users
We expanded the authorization for the EventAdmin role.
Users assigned the EventAdmin role can edit reports shared by other users.
Previously, users assigned to the EventAdmin role could edit only the reports that they created.
Page validation added to snapshot capture extension
We added a Validate page option to the Snapshot Capture feature.
You can use the Validate page option to check that the page you are capturing does not have any problems that might cause the snapshot to fail.
Sharing workspaces with user groups
We enhanced workspace sharing to include user groups. Previously you could only share a workspace with individual users or with every user in the organization (Publicly).
Sharing Session Search BETA search results with user groups
We enhanced search result sharing in Session Search BETA to include user groups.
Previously, you could share search results with individual users or with every user in the organization (Publicly).
Any user who is a member of the group with which you shared the results can access the list of sessions by selectingfrom the Session Search BETA page.
Support for the Span element in Simple Event Capture
Simple Event Capture now works on span elements.
A span element is an inline container for phrasing content that is used to group elements. Previously, Simple Event Capture supported capturing buttons, but not buttons that were
Usability enhancements for Workspaces
- We now display the name of the workspace owner in the Workspace navigation
Sometimes when a user shares a workspace, the name of that shared workspace might be identical to other workspace names in "Public" or "Shared with me".
Adding the owner's name can help users differentiate one workspace from another.
- Ability to cancel category name edits
Previously, the option for modifying a category name was pretty unforgiving if you made a mistake.
Now, if you have second thoughts about the new name that you entered for the category, simply click "X" to cancel the name change.
- We now display the name of the workspace owner in the Workspace navigation
New user role
We added a new role named "ProUser".
Users assigned the ProUser role have the same authorizations as the RegularUser role, except they can create, edit, and delete their own events, session attributes, hit attributes, step attributes, dimensions and dimension groups.
A less restrictive way to create snapshots
You can create snapshots directly from the snapshot gallery, without having to install and configure the snapshot extension.
Previously, to create snapshots with Acoustic Overstat® you had to be running Firefox and you had to install and configure the snapshot extension.
Ability to export an overlay as an image
We added an option for exporting overlays as an image file.
When viewing an overlay, you can select. The exported file includes the current metric(s), date range, and any filters that you selected.
Share search conditions with user groups
Session Search and Session Search BETA provide a capability to share search conditions with user groups.
Previously, if you wanted to share search conditions, you could share them publicly or with individual users only.
Extended flagging for Event and FTS search results
Free text and Event searches are now flagged in all three views (Replay, Timeline, and Raw data) of Consolidated replay.
Flagging search results optimizes analysis by enabling you to quickly identify where the Event or searched term occurs in the session.
Previously, the hits from Session Search were highlighted in the Replay view only.
Sort indicator displays when search results are loaded
By default, session search data is sorted by session start time.
Previously, when session search results were returned, we did not include a sort indicator in the Session Start Time column. Users had to click in the Session Start Time column to determine the sort order.
Now, the sort indicator is displayed in the Session Start Time column soon as the search results are loaded.
The sort indicator indicates the default sort order.
Improved search filtering in reports
We changed the logic for the Search Filters feature in reports to make it easier to work with filtered searches with many hits.
Previously, the Search Filters feature in reports employed "include" logic rather than "equal to". When the filtered search resulted in many hits, users had to scroll through the list to find the term that they searched for. By changing the logic used by Search Filters, the exact term that the user searched for is displayed at the top of the search result list.
Progress indicator for snapshot capture
We added a status indicator to track the progress of a snapshot operation.
Without a status indicator, users sometimes incorrectly assumed the snapshot operation failed.
- Usability enhancements to Form Analytics
Improved usability of the workspace view area
Previously, when you scrolled workspaces that contained a large number of reports, you lost access to workspace menu at the top of the user interface. If you wanted to perform an action from the workspace menu, you had to scroll back to the top of the workspace. To fix this, we’ve locked the workspace menu so that it remains in place even when scrolling to a report located at the bottom of the workspace.
Additionally, when you click Close all tabs from an open workspace, the Bookmarks option is retained. Previously, when you closed all tabs for a workspace, the Bookmarks option was removed from the top menu.
- Usability improvements to Workspaces
- Enhanced Session Search BETA
- Improvements to Session Search
Event filtering for Session Replay
We added a filter to the navigation pane of the Session Replay and Raw Data tabs, so you can view only the events that you want to view.
Create user groups to better manage users
As an administrator, you can create user groups to help you administer users more efficiently.
Change sessions for editing Simple Events
You might decide while editing a Simple Event in Session Replay that you want to edit the event with a different session.
Previously, you had to go back to the Event Manager to find and select a different session. Now you can go back to the list of sessions directly from Session Replay, simply by clicking Select Session from the breadcrumb in Replay.
New Intelligent Session Search (BETA)
We added an intelligent Session Search feature (Session Search (BETA)).
Session Search (BETA) is an enhanced and redesigned version of Session Search that provides intelligent and cognitive search capabilities that are not available in standard Session Search.
Get to the root cause of anomalies quickly
We changed how data is structured in the table of the Anomaly Detection report, breaking out dimensions per contributing factor. The new structure makes it easier to understand the relationship of dimensions to contributing factors.
We also added contextual information to the Action column, listing the session segments (dimensions and value pairings) where deviations occur, and providing a link to an aggregated list of sessions for the related segment.
Share your session search conditions with others
We added a Share option on the Session Search results page, so you can share your session search with individual users or with everyone in the organization.
Support for wildcard searches
We’ve added support for wildcard (*) searches in Session Search.
- Enhancements to improve workspace management
- Fixes to the Simple Event capture feature
Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat
- Pinning in Session Search can be applied to more conditions
Previously, the OrgAdmin could pin conditions to the drop-down lists in Session Search for Event name, Dimension name, and Session attribute name only.
We extended the “pinning” capability to include almost all categories of search conditions.
- Refactoring Sub-select tool output for time-based metrics
Previously, when selecting time-based metrics with the Sub-select tool, the report showed count data, rather than a time-based average.
With this update, when you use Sub-select for time-based metrics, the associated report shows the average time of the data points of the selected area, rather than a count of the data points.
For metrics such as Avg hover time and Avg hover to click time, the average time of the data point is more relevant for analysis than a count for the data point.
- The Capture Shortcut key is now modifiable
The Firefox extension in Acoustic Overstat for capturing snapshots provides a keyboard shortcut for capturing snapshots. But problems occurred when the shortcut conflicted with an existing shortcut on your system.
We addressed that problem by allowing users to modify the Capture Shortcut.
- Pinning in Session Search can be applied to more conditions
Session Name is added as an identifier on Event Tester results page
Until now, the only way to differentiate multiple sessions displayed on the Test results page in the Event Tester, was by the Session ID.
Now, when you use the Saved Sessions option to select more than one session for Event testing, the Session Name for the selected sessions is added as an identifier to the Test results page.
- Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat
Alert users when anomalies are detected
A feature for enabling and configuring alerts has been added to Anomaly Detection.
Users can enable the Alert feature, select the alert method (email or slack), and specify the email recipients.
Anomaly Detection Alerts can be managed from the Alert Manager.
Delete workspaces owned by other users
SupportUser, you can delete workspaces that are owned by other users.
- Usability enhancements to Acoustic Experience Analytics (Tealeaf) and Acoustic Overstat