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  1. Acoustic Help Center
  2. Campaign
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  4. CRM integrations
  5. Microsoft Dynamics CRM
  6. Configure Microsoft Dynamics CRMi package
  7. Configure Microsoft Dynamics CRM

Configure Microsoft Dynamics CRM

Configure Microsoft Dynamics CRM

Configure Microsoft Dynamics CRM

To configure Microsoft Dynamics CRM for integration with Acoustic Campaign, first, import the Acoustic Campaign solution. Second, review the Sync options within Microsoft Dynamics CRM and configure the default sync option for new leads and contacts. For existing leads and contacts, create a workflow to set the Sync to Acoustic Campaign check-box field to Yes. Third, update the Acoustic Campaign Settings in Microsoft Dynamics CRM. Fourth, assign the Acoustic Campaign Security Roles for Microsoft Dynamics CRM users. Finally, and this is optional, add the Acoustic Campaign Integration to custom CRM lead and contact forms.

  • Add Acoustic Campaign integration 1.0.0.0 and greater to custom forms
  • Acoustic Campaign integration solutions in Microsoft Dynamics CRM
  • Import the Acoustic Campaign MS CRM integration solution to Microsoft Dynamics CRM
  • Synchronize options in Microsoft Dynamics CRM
  • Synchronize an existing Lead or Contact record
  • Synchronize a new Lead or Contact record
  • Update the Acoustic Campaign General Settings in Microsoft Dynamics CRM
  • Assign security roles
  • Add Acoustic Campaign integration 9.9.8.02 and lower to custom forms

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